edavis10

Hi Steven, I was able to delete that plug-in and a few bad snippets and the site is back! Thank you for all of your help.

Wouldn’t disabling all plugins fix that?

https://pastebin.com/1R4pDbgt Thank you!

Our host is network solutions so they won’t help us. I did the debug log and there is a lot but i’m unsure what any of it means.

I got the images to re-appear by adding everything to a media folder in my ftp. But I just want to go back to how it was.

You’re the best!! Thank you!

That worked! Thank you! Do you know how I could also remove it from this menu? https://snipboard.io/eadB1s.jpg

Unfortunately, that didn’t work either.

Here is an example. When I am on the Nutrition page, the menu item has a light purple background. I don’t want that to be there. https://snipboard.io/fRawKo.jpg

Hello,

Thank you all for your answers. However, none of these seem to work.

Thank you,

Emma

Hello,

I tried all of those yesterday and there is still no change.

Thank you,

Emma

Fatal Log Errors: (I think these may be snippet codes I had tried to add that i had to change because of these errors)

2023-03-22T17:00:47+00:00 CRITICAL syntax error, unexpected token “*”, expecting end of file in /data/user15/2022/314/55384/wordpress/.a6a15f6409a0e1a312a9004bde3e74d5/wp-content/plugins/code-snippets/php/admin-menus/class-edit-menu.php(254) : eval()’d code on line 2

2023-03-22T17:02:44+00:00 CRITICAL syntax error, unexpected token “*”, expecting end of file in /data/user15/2022/314/55384/wordpress/.a6a15f6409a0e1a312a9004bde3e74d5/wp-content/plugins/code-snippets/php/admin-menus/class-edit-menu.php(254) : eval()’d code on line 2

2023-03-22T17:45:52+00:00 CRITICAL syntax error, unexpected token “.”, expecting end of file in /data/user15/2022/314/55384/wordpress/.a6a15f6409a0e1a312a9004bde3e74d5/wp-content/plugins/code-snippets/php/admin-menus/class-edit-menu.php(254) : eval()’d code on line 2

2023-03-22T17:51:43+00:00 CRITICAL syntax error, unexpected token “.”, expecting end of file in /data/user15/2022/314/55384/wordpress/.a6a15f6409a0e1a312a9004bde3e74d5/wp-content/plugins/code-snippets/php/admin-menus/class-edit-menu.php(254) : eval()’d code on line 2

I have tried disabling everything and changing the theme but that has not worked.

System Report:

WordPress Environment

WordPress address (URL): https://kokosconfectionary.0e39038.netsolhost.com
Site address (URL): https://kokosconfectionary.0e39038.netsolhost.com
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.6 (CentOS) mod_fcgid/2.3.9
PHP Version: 8.0.26
PHP Post Max Size: 256 MB
PHP Time Limit: 180
PHP Max Input Vars: 2000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.7.37-40
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.1.0
WC Database Prefix: wp_
Total Database Size: 16.76MB
Database Data Size: 14.13MB
Database Index Size: 2.63MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 6.03MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 4.41MB + Index: 0.42MB + Engine InnoDB
wp_posts: Data: 2.50MB + Index: 0.13MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 180
customize_changeset: 3
elementor_library: 27
elementor_snippet: 1
nav_menu_item: 9
page: 14
post: 2
product: 83
revision: 333
tablepress_table: 2
wp_global_styles: 3
wp_template: 1
wp_template_part: 1

Security

Secure connection (HTTPS): ?
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

Active Plugins (9)

Code Snippets: by Code Snippets Pro – 3.3.0
Elementor Pro: by Elementor.com – 3.12.1
Elementor: by Elementor.com – 3.12.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
TablePress: by Tobias B?thge – 2.1
Woo Products Slider Pro: by Sajjad Hossain Sagor – 1.0.8
WooCommerce: by Automattic – 7.1.0
WP Super Cache: by Automattic – 1.9.4
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.2

Inactive Plugins (2)

StoreCustomizer: by Kaira – 2.5.0
Yoast SEO: by Team Yoast – 20.4

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (1)

Web.com - Plugin/Theme Auto Updater: by Web.com – 1.0.0

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?

WC Pages

Shop base: #14 - /shop/
Cart: #15 - /cart/
Checkout: #16 - /checkout/
My account: #17 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Hello Elementor
Version: 2.7.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-03-31 15:25:18 +00:00
Options: ?
Notes: 47
Onboarding: skipped

Action Scheduler

Complete: 96
Oldest: 2023-03-05 05:52:31 +0000
Newest: 2023-03-29 14:33:37 +0000

Pending: 74
Oldest: 2023-03-29 19:53:36 +0000
Newest: 2023-03-31 18:57:00 +0000

Status report information

Generated at: 2023-04-04 14:00:46 +00:00
`

I have done extensive troubleshooting and currently only have woocommerce enabled on my site. Nothing seems to solve the issue.

I believe this may be a wordpress issue because the same issue is happening with my media files.