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Hi, thank you for posting your message here, and thank you for contacting our Customer Support team about this. If you have any other questions regarding this, feel free to continue the communication with our Support team.

Another thing to note is that Express shipping might not always be available for all of your shipments and products. Multiple factors can affect it like fulfillment location, delivery address, products, and maybe even whether a phone number is added or not at the checkout.

Hope this helps.

Hi, I’m sorry to hear about your experience. You should try contacting your website host with this error message and they should be able to help you. If you need any help from Printful’s Customer Suppor team, you can reach us via the website chat or by emailing us at [email protected]

Hey, I learned that we use user-agent: “Printful WooCommerce Integration”.

I checked in with my teammates from Customer Support. ??

Hi,

We plan to update our plugin this week but your error doesn’t seem to be related to this. You should try checking other plugins and disabling/enabling them as one of them might cause this error on your end. Hope you’ll be able to solve it.

Hey, thank you very much for sharing your details and an update here in the support forum. We’re working to improve our integrations and plugins but no ETA regarding your mentioned issue for WooCoomerce. Note that many things are limited by the ecommerce platform side and not everything is up to our capabilities. ??

Hi, thank you for your message. Unfortunately, I won’t be able to advise you about making the order note private but this might be something WooCommerce support could help you with.

It’s not possible to update your existing products with the new size guides. New size guides only work with product push.

Hey, I’m sorry to hear about your experience but our Printful API documentation can be found here: https://www.printful.com/docs and we won’t be able to assist you with custom setup or other changes on your store end.

Hey, to be able to use our live shipping rates no other plugin should be needed. Our plugin installation page should give you all the necessary details: https://www.ads-software.com/plugins/printful-shipping-for-woocommerce/#installation If you still can’t make it work, feel free to contact our Customer Support with more info and we’ll look into it. You can use our website chat or email us at [email protected]

Hi there,

I checked in with my teammates about this and unfortunately we won’t be able to help from our side as it sounds like an issue with your website’s servers.

Hope you’ll get it resolved soon.

Great! Wish you all of the best!

Hey, just following up here.

The size guide measurement unit translations are fixed with plugin version 2.1.21.
Now when the size guide is displayed, translations for ‘Inches’ and ‘Centimeters’ will be taken from the printful.pot file

Hey,

Something does seem to be wrong with your site / server configuration, as some of the pages on your website open with SSL, but others without.

In terms of the personalization tool, the website URL that was saved on Printful didn’t match the actual URL of the site – http was mentioned there instead of https. We updated the URL settings for you on Printful and the personalization tool should work now. But we’d still suggest you to look into your server configuration because if the HTTP → HTTPS redirect is not always working properly, similar issues might return.

Hey! Thanks for contacting us. We automatically pass our tracking info to WooCommerce and if a plugin can take and use this info then it should work fine. But we haven’t tested all tracking plugins and can’t recommend or guarantee anything here.

Hi! This seems more like a WooCommerce store issue and not an issue with our plugin but please get in touch with our Customer Support at [email protected] or via our website chat and we’ll take a look.

Best,