edweiss

Thanks @andrewza, I’ve tried disabling all redirection and still facing the same issue. I’m happy to set up a new site without any plugins to test it out but if you have any pointers on where PMP might be causing this that would be helpful.

Hi, I have an update about this issue.

The text only seems to disappear when we use a template that has columns. One-column templates work fine.

This is the case even without adding any additional text, i.e. using the stock template.

Once again, it only happens when we use an external SMTP service, not when we use MailPoet to send.

Can you advise if there’s anything being done to the outgoing message that might explain this discrepancy?

Thanks!

Hi!

It’s custom HTML test added through the newsletter editor that’s disappearing. I’m not sure if it’s pasted from somewhere else but I will find out.

The odd thing is that it works fine if we send it through MailPoet but it seems to disappear if we send it through out usual SMTP service (Postmark). Postmark is trying to troubleshoot as well but so far no luck!

Ed

@sterndata My apologies, it’s just a skeleton site at the moment with no content but still don’t want it available publicly yet. I’ll remove some content and make it publicly available.

@blossomthemessupport It’s staging.camapcanada.ca

Hi, the site is password protected.Can email you a login?

No, it’s not a membership plugin, it’s from a Gravity Form.

Oh, never mind, I solved it.. It was on my end.

Hi, it’s difficult to do this as the problem only occurs when I email all users and I can’t keep emailing everyone to test this… I’ll try it next time around.

Hi, the body is fine, just the subject was blank.

Oh, I see… This requires the paid version. Thanks!

Update: It works fine if I roll back PHP to 7.0.33!

FYI, I tried a brand new installation on Plesk with UWPM as the only plug-in and it’s causing the same error.

Hm, no, downgrading doesn’t seem to change anything.

I might try to start a fresh installation and see what happens.

Hi, I tried duplicating the site and disabling all plugins except yours, and it’s still not working! I’m really at a loss…

Just to confirm, these are my current settings:
WordPress 5.2.1 running Twenty Nineteen theme.

Running PHP version: 7.3.6

Ah, I see.

No, that wasn’t enabled. I tried enabling it, then disabling it, and the problem still happens.

I wonder if the issue is a conflict with another plugin. I’ll disabling others and see if it makes a difference.