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Thanks Femi

Nothing appears wrong on the Plugin page or Connection page. Status shows “connected” and all the fields below that (merchant ID, client ID, secret key etc) are all the same and untouched.

Just to be sure, are you suggesting that I use the “disconnect account” and then set everything up again? If possible, I really would prefer not having to do that as I remember it took a while for me to set this up the first time, having to locate those IDs from Paypal. I don’t exactly remember how to do this anymore and I’m afraid of messing things up.

Since the email from WordPress I am still getting payments successfully for new orders, so looks like connection is OK?

Another thing is I’m using Query Monitor on my site and when I’m on the Paypal setting page, it turned RED with 4 hits of HTTP API calls error, screenshot here – https://ibb.co/rFgxbRn

Is there any way we can resolve this and is this possibly also the reason why I’ve been experiencing slowness on my site, both front end and back?

Many thanks again for your help.

Hi,
I’ve just tried it again per request and failed.
https://we.tl/t-1uTaXzw2qZ

Do you think it might be something related to my hosting account?
Very odd.

Hi,
any suggestions on what else I can try?
really would like to figure this out.
thanks

Hi,
I changed it to 60 and 90sec but still failed.
here’s the log at 90sec
https://we.tl/t-y9AV7rdfVb

please let me know if you think I should change it to even longer?
thanks

Hi,
Checked with my hosting company and you’re right default execution time is 30.
How much do you suggest I should change this to before trying this again?

Hi,
I’ve made 2 more attempts. first time adjust to 500 and increased request frequency to 7sec but failed. 2nd try I adjusted to 300 and increased to 10sec but also failed.
here’s the link of log and screenshots
https://we.tl/t-1Qbe2jSInH

do you think it’s something to do with my site backend that I should check with my hosting company instead? I’m using Bluehost.

Hi,
Is there anything else that I can try?

Hi Support,

No unfortunately it didn’t work. I changed it to 1000 (see link) but it still hanged at about 48% and then showed “failed”.
https://we.tl/t-vNP0Zv9tZZ
i’ve included datalog as well.

thanks Support.
sorry I should have looked harder into this it was easy to find.
here’s the link to the log
https://we.tl/t-9VxX1j6agO
please let me know if you need anything else.
appreciate the help.

Thank you so much Tom that worked like a charm!
I was only evaluating this plugin but now am going to get the pro version for sure.
It’s wonderful to see you offer such awesome support.
keep up the good work and thanks again!
Eric