ehong33234

@songdogtech: If it was my own website/hosting and not that of a clients, I certainly would right this second. However, your suggestions seems more and more viable as a quicker solution!

A response from, you guessed it, a new tech support agent and he was smart enough to type what the last 5 tech support agents before him typed:

“Thank you for getting back to us.

We apologize for any inconvenience this may have caused you. We could not change the configuration of the wordpress as it seems that you installed the wordpress as a third party application. Also, the path that we are giving you is the absolute path to your account. There is no other path where the file needs to be uploaded. If it is not working, we do recommend you to contact wordpress for this issue.”

NO SH$@#$!!! I am not asking them to change wordpress! Why can’t they understand this! I want them to make my absolute path my stinking absolute path, which should be my domain!

I am still waiting on a response from iPower but if anyone out there is considering this hosting company because of their low prices, save yourself the headache!

My trouble ticket has replies from about 6 different tier 1 and tier 2 agents and each one keeps repeating the other and I am seriously going in circles.

The last tech support responder told me that they cannot fix wordpress problems as it is out of their hands. I’ve told them numerous times that this is a fresh install of wordpress, the same one I’ve installed five times this month on different hosting services, without any problems.

“How many people does it take to screw in a light bulb?”

@samuel – Thanks for the tip. Let me open another (sigh) ticket with iPower to see if they know what in the world I am asking them to do.

I will post an update here.

In the meantime, I just had to FTP the files into the wp-content and wp-uploads folders manually so that I can at least get going on my project.

Thanks for your answer. I’m sorry I wasn’t more clear. I am using the TITAN theme which doesn’t have a banner image right now as default.

Yeah when I deactivate the spectacu.la the normal comments is available for the theme (Handgloves) but I don’t like their comments setup so I’m trying to use this other plugin instead.