eilvbell

Hello @juliepayne76

Sorry – 9 was reserved in case we need to do another video about aspects of the base product

As more optional extensions are added to our base Community Version – so more tutorial videos will be added

Chris
Quadshot

Hello @aus Digital Media

I clicked on the link you provided and got a 404 “Page not found” error

What “admin metal data” are you seeing when you click on this Event that shouldn’t be there?

Chris
Quadshot Tech

Hello @aus Digital Media

I’m not sure I completely understand what you are asking here

When you are in the Venues Tab and create your Area (or Areas) – each Area gets assigned a “Capacity” which governs the number of tickets for an Event held at that Area that will be sold

Are you asking for something different?

Chris
Quadshot Tech

Hello @jillybeans

Thanks for letting us know this

We will close this ticket – please don’t hesitate to re-open it should the need arise

Chris
Quadshot Support

Hello @jillybeans

My colleague has passed on the details you sent in your email and I’m a little confused

The title of your Forum Ticket is “Plugin is not working with WordPress 4.2.1 ” – yet when I log on to the site I see it is running version 3.9.5

Was the plugin working OK until you effected a change of some kind?

Did you update something or add a new Plugin?

At what point did you start to get the error?

Chris
Quadshot Support

Hello @jillybeans

Please can you provide us with some more details

When you say you are having problems editing Events – at what point does the error occur?

Is it when you have clicked on the Events tab and then select an Event, or is it when you click on the grey rectangular box to Edit an Event’s Properties?

Is it when you try to edit one of the Event Properties, and if so – which one?

If you would be willing to have us log on to an admin account on your site to take a look, that would be really helpful

You could send the URL, User and Password to [email protected]

Chris
Quadshot Tech

Hello @jsun.bailey

I don’t believe we have such a timed-trial facility in the Enterprise product unfortunately….

We do however offer discounts for Non-Profits – so if you reach out to [email protected] someone will get back to you to discuss what your needs are

Chris
Quadshot Tech

Hello @jsun.bailey – sorry for the delay…

The functionality you ask for isn’t in the base Community OpenTickets product – but is however in our Enterprise version

We are in the throes of writing a number of optional extensions for the Community version, amongst which will be a Box Office plugin that does what you say you need

Unfortunately at the moment we don’t have a timetable for doing this as we are currently working on extensions that are more needed

You can keep an eye on what is available by checking our Extensions Page at:

https://opentickets.com/extensions

and if you sign up on our mailing list on that page we will advise when this becomes available…

Chris
Quadshot Tech

@aquesenberry – what payment method did you use to purchase the ticket?

If it was check, cash or bank transfer – the email with the ticket link is not sent until you have marked to order as “Complete” in WooCommerce / Orders

Chris
Quadshot Tech

@sk716 – thanks for letting us know

We’ll close the ticket

Chris
Quadshot Tech

Hello @michaelyarabinee – sorry you are having these problems

Please can you give us a URL, WP Admin Account and Password to your site and we’ll take a look

Please send these to [email protected] and in the email say that this is in connection with the ticket you have opened in the Community OT forum

Thanks

Chris
Quadshot Tech

Can you be a little more specific…

Which date and where within the site do you want to change this setting?

Peter I’m concerned that we are having problems sending to the email address we have for you

We have sent out two invitations from our Jira Helpdesk system (hosted on Jira’s servers not ours), and a couple of days ago I sent you an email from my email @qudashot.com (hosted by Google) with manual instructions on how to get access, but you don’t seem to have received any of these

Is there another email address we can try to use for you so we can send you the manual instructions you need to access the Helpdesk ?

Chris
Quadshot Tech

Thanks for letting us know

We’ll close this issue….

This is the WordPress Admin Dashboard

When you log on to manage your WordPress site with an admin account – them screen you end up in is called the Dashboard

On the left hand side if you click on OpenTickets you will find a link that will bring up the systems status that has been asked for

Chris
Quadshot Tech