eilvbell

If you’d like us to take a look at this – please can you create an admin account for us and send the credentials to [email protected]

As this involves the use of a paid plugin extension – this problem is being handled via a different helpdesk

Chris
Quadshot Tech

We haven’t heard back from you for a while so are going to close this ticket

Please re-open it should you need to

Chris
Quadshot Tech

Hello @mariojm1201

We offer discounts to charities interested in buying our full Enterprise version, but not for individual plugin extensions…

You can purchase GAMP and download it and the Keychain Plugin that manages licenses from our site at:

https://opentickets.com/extensions/

Chris
Quadshot Tech

Hello @mariojm1201

Unfortunately the way out plugin is written I’m afraid this isn’t possible

Like other plugins that you can find – ours is built on the base of WooCommerce, so its ‘Products’ (which are used as tickets) are a fundamental part of the structure we use

Chris
Quadshot Tech

This ticket is being kept open so we can decide if we can incorporate the functionality that Arnaldo has referenced above in a future release of the Plugin…

Chris
Quadshot Tech

@nosebolt , @andy7891 , @chemistrap , @killop87

We have recently updated our plugin to fix a number of problems that have been caused by the latest update to WooCommerce

Please try again using the latest versions of WordPress, WooCommerce and OpenTickets Community Edition

If you do this and still have problems, please let us know

Chris
Quadshot Tech

The video that covers how to set up event venue areas is the one entitled:

Event Setup – Setting up your first Event

If you have looked at this and are still having issues – if you can provide us with a URL and admin account for the site we will take a look

Chris
Quadshot Support

Hello @bradleysp

When setting up an event for use with GAMP – things have to be done in a very specific order..

To help with this we have produced some How-To videos showing the steps at:

https://opentickets.com/videos

Please can you take a look at the relevant videos to make sure you haven’t inadvertently missed out any steps

If you still have problems – we would like you to create an admin WP on the site for us so we can take a look

Please let us know

Chris
Quadshot Tech

Hello @ian_dollar

What version of WooCommerce are you using?

If you are using the latest version (2.3.n) – they changed some of their code in a way that caused problems for some of ours

We have fixed the problem in our latest version, so please can you update our plugin and try again

Please let us know what happens

Chris
Quadshot Tech

Hello @bborman

The problem with not being able to view an order’s details was caused by a change in the new version of WooCommerce

We have corrected this with an update to OpenTickets Community Edition – so please update our plugin when you get a chance

Please also then check about the ticket link in the confirmation email – bearing in mind that the system will only send such an email when it knows that an order is complete

Chris
Quadshot Tech

Hello @mariojm1201

My colleague and I have looked into this, and the problem is being caused by a conflict with another plugin – “The Events Calendar”

If you deactivate this – you will find that it will work as it is supposed to

Another issue we see that is being caused by another problem on your site somewhere is that when managing the Settings for an Event – The “Event Area” is appearing above the “Venue”

You need to select a Venue before any of the Event Areas will show as available for selecting

We will take a look at the plugin “The Events Calendar” to see if there is an easy way to resolve the conflict which is occurring – but this will depend on how well that plugin code has been written

Chris
Quadshot Tech

@bborman

In order for us to take a look at this please can you create us an admin account on the site and then send those credentials along with the admin URL to [email protected]

Chris
Quadshot Tech

@mariojm1201

OK – I have logged in and there is something wrong with the Event Setup

Would it be OK for me to try to add a test Event for say a date in December so I can see what is going wrong

Chris
Quadshot Tech

For the purposes of this issue – please send the URL and logon credentials to

[email protected]

Chris
Quadshot Tech