Einstein3

Thanks. And you are correct, there’s only a white, blank page.

I will rename plugins and active theme file.

Should this be a temporary solution or is it OK to leave them renamed as you’ve indicated.

Actually, part of what I cut and paste came from BH’s server error logs last night (I logged in and read these in my CP error log), and I chatted online with a BH tech today and he could not offer any suggestions other than renaming the 2 plugin files, which I ultimately deleted. The error log is quite lengthy, so I just included a couple of messages as there were many repetitions of the same two I copied/pasted last night.

Let you know how it goes and thanks so much for your help. ??

Geez, I didn’t realize my text was going to be linked. That said, click on it and you’ll see what is shown….

https://www.everythingequines.com/wp-login.php?loggedout=true

First, I apologize for the capped letters – didn’t realize…

I have done everything I know how to resolve the white login screen (which in IE shows as an http 500 server error) to no avail. I referred to my support documentation, YouTube videos, etc.

I first renamed the 2 new plugins and that didn’t seem to help, so I totally removed the plugins that I purchased and attempted to install last night because I believe they did not download correctly. Everything is as it originally was in my host server files, in my local files and FTP prior to this incident — to the best of my knowledge.

I cleared history, cache, you name it. Tried just manually typing my web name in the Google Chrome browser – everythingequines.com/wp-admin. Tried it with wp-login.php — still no luck. Just a blank, white screen with no error codes…

Can anyone suggest some alternate steps to take. I desperately need to get into my WP dashboard.

As an aside, I created a bookmark for my WP login page which I’ve not experienced any problems prior to this — the WP logon/logo always pop up. Here is what comes up today:

https://www.everythingequines.com/wp-login.php?loggedout=true

Any thoughts? Thanks so much for your help! I’m learning but have got a wayyyyyyyyyyyyyyys to go… -:)

[Moderator Note: Please ensure that you are embedding links correctly in your posts.]

Still not resolved. I corrected the codex links because I saw that I did not include the ? mark before the closing bracket ?>. I uploaded the corrected functions.php file via FTP a short while ago, and followed the instructions which indicated it might take a few tries to get to the admin login. No luck. Cleared cache in multiple browsers — tried the login in all of them several times.

While this should not have a thing to do with it, I have a separate sql database and file folder for what will be my 2nd site, everythingequestrians. I don’t see why this would affect my edits and files that are placed in my HHOA-WP-SITE folder/files, which is where I edited the functions.php file.

Any other suggestions. I’m trying so hard to get to work on this site in an effort to supplement my disability income. I fully realize there is a learning curve, and probably more with WP initially. However, I need to retain control and ownership over my website files. Once I get through this first one, our other sites should be easier to set up. At least, that’s what I’m hoping…

Thanks for your input. ??

OK. I think I followed instructions and it didn’t work. Possibly, I’ve made a mistake.

The file functions.php exists in the Avada file. I tried to make the changes and upload them via FTP and it didn’t work.

I then went into my host’s control panel, found the functions.php file to see if the changes were reflected (they were not), so I added the code directly into the host function.php file… I think it was the correct information:

<?php
update_option(‘siteurl’,’https://www.happyhour1.com/hhoa-wp-site&#8217;)
update_option(‘home’,’https://www.happyhour1.com/hhoa-wp-site&#8217;)
“>

Saved the file; tried to load up several times on Google Chrome and IE – still get that 404 error code. Cleared out history/cache.

I have not deleted out this additoinal code since I’ve been unable to access the site. I understand this code is to be deleted once the site is back.

Hopefully, you will see that I’m a newbie to WP and have not quite got this right yet…

Any thoughts? Thanks so much.

Hi. I haven’t read it yet – but thanks so much for responding so quickly. Much appreciated! Ahh, the things we do when we are so tired… -:)

Thanks very much for your feedback, Tara. I haven’t settled on a theme yet or plugins – I only got to play around in the DB and tour the program a little. After I posted this help request, I researched further, and evidently this issue has occurred before in WP after installation/updating functions – at least from what I Googled. I’m trying to research so I can fix it myself, but I’m not sure — it appears this error can occur for multiple reasons?

Can I still have a plugin or theme issue even though I deleted everything from 3.5.1 from both places (meaning host and my computer files) and uploaded via FileZilla the new, complete 3.5.2 version?

Could the problem be that since I was in the dashboard and WP program yesterday, even though I didn’t save any work per se, that the templates and plugins I looked at (with the default Twenty Twelve being one of them) as I was “touring” WP with guidelines in hand, could have caused this problem? Maybe that old info is not yet cleared out?

Should I first compare each file size with what’s on my computer vs. what is uploaded to my host? I think the total # of bytes is about 12,070 (have to verify the last 3 digits)?

Before I deactivate the plugins, I would like to confirm, if possible if my specific issue can be corrected via inserting code within the parentheses as I asked above? I have no problem in admitting I have no idea! LOL

Or possibly, should I again uninstall the whole program on host server and computer and start over. I’m just not sure. I’m trying to research and resolve this, but I don’t think I understand enough just yet to discern the problem — only from what I’ve read today. In one case, it appeared to a browser-related issue; another a server issue…

Thanks again for your suggestions. Before I move forward with resetting the plugins folder, I’m hopeful additional WP-knowledgeable like yourself, will chime in before I make too many changes.

I sincerely appreciate your suggestions. Because of this problem, it’s taking me away from updating the rest of the site (not in WP yet – I’m transitioning) — that said, the blog portion is critical.

Yes and I contacted my host — and I did mention that I’m unable to perform auto updates from the WP dashboard… no concrete response. It’s the weekend…

I ended up totally removing what was uploaded Friday evening (3.5.1) which was working fine until yesterday morning. I started fresh and uploaded 3.5.2, again following all of the detailed instructions. HOWEVER, for some reason, I get this error message when I try to login:

PHP Fatal error: Call to undefined function nocache_headers() in E:\USERS\HappyHour1\www\HHOABLOG\wp-admin\admin.php on line 32

WHY it’s referencing an “E” drive, I have no idea. I have backup drives but none have been accessed for any WP stuff – yet.

I opened the above admin.php folder in Notepad++ at line 32: nocache_headers();

Is there something that should be inserted inside the parentheses? I suspect so?

While I’m learning every day, I am by no means a code guru — just a layperson… ??

If someone knows, please advise. Then I can insert what needs to be inserted, save, and upload to server again.

Thanks so much!

Hi Clayton: Thanks for your prompt reply. I do recall looking at error details at the wp-admin address as you’ve referenced above. I think there was a different database name. I will log back on in the a.m. (eyes getting too bleary – LOL) and give it another go. Thanks again and I appreciate your responding so quickly. It’s been a long month trying to decide the best approach to getting the blog in a more secure place, in the event something goes awry in their system… just feel more secure having my files 100% intact and having the ability to upload them again if needed… ??