Elastic Email

Hi @bww , thank you a lot for your review! We wish you an everlasting and amazing experience with Elastic Email. Feel free to reach out anytime you have any questions or concerns.

Hello @yaroodf . As far as we know you have already had a chance to contact our Customer Support Team, your problem was solved and was not related to the version of the Elastic Email Sender plugin. In case that is not true and it was not your problem being solved, please feel free to contact us at [email protected] for further assistance. Thank you.

It is our pleasure. Good to know and feel free to contact us anytime in need.

Hi @davenir ! There might be a few reasons for that so it is hard to evaluate your situation and advise anything without investigating your Elastic Email account. Please contact our Customer Support Team at [email protected] with the details and we will be happy to help you in solving this issue as soon as possible. Thank you!

@ardeecee ,

Go into the Elastic Email Sender plugin (visible on the main WordPress menu, if installed) to see these general settings and MIME type.

Elastic Email Team

Hello @ardeecee ,

If we correctly understand the intent of your question and you are using Visual Form Builder plugin, please:

1) Go to “General Settings”
2) Find “MIME type:” settings
3) Try to choose another option or just use “Auto (default)”

That should solve your problems. Good luck.

Elastic Email Team

Hi @zayeer ,

If you are using Elastic Email for email sending, you can check all of your email logs in the Elastic Email panel as well.

Hope your problems will be solved soon!

Best regards
Elastic Email Team

Hello,

Please check if that solution will resolve the situation with from address and let us know.

Click

With regards,
Elastic Email Team

• This reply was modified 5 years, 1 month ago by Elastic Email.
• This reply was modified 5 years, 1 month ago by Steven Stern (sterndata).

Hello,
Thank You for using our plugin.

The reason for that change was dictated by problem with parsing default wordpress message, especially the reset password link – it was not clickable.

But You are right, there should be at least an info about that, we will work on that, and your suggested solution.

Thank You for pointing that out.

With regards,
Elastic Email team

We have updated the plugin.
Problem should not occur anymore.

Thanks for reporting this. The problem has been fixed, please update the plugin.

Resolved.

We added in the new update. It is now available ??

Hi Gonzalesc!
If the message header is text/html and not text/plain then you will be able to send via Elastic Email.

The last update fixes this problem.