Forum Replies Created

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter elay99

    (@elay99)

    The problem solved itself when I removed the “Weight Based Shipping” Plugin.

    Thread Starter elay99

    (@elay99)

    Hi @drwpcom

    Like I wrote in my last message: I’m not sure what he meant by caching plugin and asked if he could give me an example of what to use.

    That was 3 weeks ago…

    So if you have an answer to that please let me know.

    Regarding your request, here you have an example order:

    https://snipboard.io/UYJ3Tj.jpg

    I narrowed it down to that the issue happens when I give the customer a coupon code for the whole amount + Free Shipping marked. So if they shop for 50€ and they have a coupon for 50€ this issue might happen. But not every time. There is no other logic that I can find.

    So to summarize, when they have the whole amount deducted and free shipping this might happen.

    Thread Starter elay99

    (@elay99)

    I will. I’ll let you know about the outcome.

    Thread Starter elay99

    (@elay99)

    Ok that explains why it’s not working at least. But unfortunate that it will not work with other plugins since the Woocommerce feature is quite basic and not that useful.

    Thanks for the great support though!

    Thread Starter elay99

    (@elay99)

    I’m using an plugin called “Weight Based Shipping” for the Free Shipping. Maybe this is the issue?

    It’s a lot of screenshots. Maybe I can give you access to my page and you can check for yourself? Might be the quickest solution.

    Thread Starter elay99

    (@elay99)

    Hi,

    I’ve added the snippiet and it still doesn’t work. You can access the website and try and put add products until the total is above 70€ and go to the checkout page and see if you have free shipping or not. Do not check the mini cart, that is a different plugin.

    Here are some screenshots of my configs.

    1. Apply Exchange Rate to Shipping cost: https://snipboard.io/748Rvk.jpg
    2. The Snippet code I added: https://snipboard.io/XyHqw7.jpg
    3. Pricing Zone page: https://snipboard.io/16UMXO.jpg

    Let me know if you need anything else. Thanks!

    Thread Starter elay99

    (@elay99)

    Hi,

    1 SEK = 0.1 EUR

    Thread Starter elay99

    (@elay99)

    Hi,
    Thanks for the reply.

    Yes I have.

    Thread Starter elay99

    (@elay99)

    Hi @rynald0s

    Thanks!

    Yes, when it’s on Processing and I try to complete it it just goes to On Hold. When I check the log it actually says:
    Order status changed from Processing to Completed.
    11 November, 2020 at 12:38 by admin Delete note
    Order status changed from Completed to On hold.

    But I never see it as “Completed”, it just goes to On Hold.

    I’m sure what you mean by “Caching plugins”? Can you give me an example of what that could be?

    Here is the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.astaniwear.com
    Site address (URL): https://www.astaniwear.com
    WC Version: 4.7.0
    REST API Version: ? 4.7.0
    WC Blocks Version: ? 3.6.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.6.3
    Log Directory Writable: ?
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 410 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.12
    PHP Post Max Size: 256 MB
    PHP Time Limit: 50
    PHP Max Input Vars: 5000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.25-MariaDB-1:10.3.25+maria~focal
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: www_
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    Database Data Size: 40.04MB
    Database Index Size: 8.68MB
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    ### Post Type Counts ###
    
    attachment: 247
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    hongobuilder: 3
    mc4wp-form: 1
    mgmlp_media_folder: 48
    nav_menu_item: 25
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    product: 19
    product_variation: 76
    revision: 664
    shop_coupon: 59
    shop_order: 167
    shop_order_refund: 4
    wpcf7_contact_form: 6
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (28) ###
    
    Polylang: by WP SYNTEX – 2.8.4
    Code Snippets: by Code Snippets Pro – 2.14.0
    Coming Soon Pro: by wpshopmart – 5.9
    Contact Form 7: by Takayuki Miyoshi – 5.3
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
    Envato Market: by Envato – 2.0.5
    Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
    Folders: by Premio – 2.5.9
    Hongo Addons: by Themezaa Team – 1.1.2
    Jetpack by WordPress.com: by Automattic – 9.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.7.0
    Klarna Checkout for WooCommerce: by Krokedil – 2.3.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.6.5 – Installed version not tested with active version of WooCommerce 4.7.0
    
    Amount Left for Free Shipping for WooCommerce Pro: by Algoritmika Ltd – 1.9.0-dev – Installed version not tested with active version of WooCommerce 4.7.0
    Loco Translate: by Tim Whitlock – 2.4.4
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Post Duplicator: by Metaphor Creations – 2.22
    SiteOrigin CSS: by SiteOrigin – 1.2.11
    Use Any Font: by Dnesscarkey – 5.11.5
    Weglot Translate: by Weglot Translate team – 3.2.0
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.6.1 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.0 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.12
    WooCommerce: by Automattic – 4.7.0
    Wordfence Security: by Wordfence – 7.4.12
    Yoast SEO: by Team Yoast – 15.2.1 – Installed version not tested with active version of WooCommerce 4.7.0
    Smush: by WPMU DEV – 3.7.2
    
    ### Inactive Plugins (6) ###
    
    Elementor: by Elementor.com – 3.0.13
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.1.4
    
    Slider Revolution: by ThemePunch – 6.2.9
    Visual Composer: by visualcomposer.com – 30.1
    Wish List for WooCommerce: by Thanks to IT – 1.6.9 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.7.1 – Installed version not tested with active version of WooCommerce 4.7.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SEK (kr)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #55 - /shop/
    Cart: #56 - /cart/
    Checkout: #57 - /checkout/
    My account: #58 - /my-account/
    Terms and conditions: #9327 - /vilkor/
    
    ### Theme ###
    
    Name: Hongo
    Version: 1.1.5
    Author URL: https://www.themezaa.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: hongo/woocommerce/archive-product.php
    hongo/woocommerce/cart/cart-shipping.php
    hongo/woocommerce/cart/cart-totals.php
    hongo/woocommerce/cart/cart.php
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    hongo/woocommerce/cart/mini-cart.php
    hongo/woocommerce/cart/proceed-to-checkout-button.php
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    hongo/woocommerce/checkout/form-coupon.php
    hongo/woocommerce/checkout/form-login.php
    hongo/woocommerce/checkout/form-pay.php
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    hongo/woocommerce/checkout/payment.php
    hongo/woocommerce/checkout/review-order.php
    hongo/woocommerce/checkout/thankyou.php
    hongo/woocommerce/content-product.php
    hongo/woocommerce/content-single-product.php
    hongo/woocommerce/content-widget-product.php
    hongo/woocommerce/global/breadcrumb.php
    hongo/woocommerce/global/form-login.php
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    hongo/woocommerce/global/wrapper-start.php
    hongo/woocommerce/loop/add-to-cart.php
    hongo/woocommerce/loop/loop-end.php
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    hongo/woocommerce/loop/pagination.php
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    hongo/woocommerce/loop/sale-flash.php
    hongo/woocommerce/myaccount/dashboard.php
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    hongo/woocommerce/myaccount/form-login.php
    hongo/woocommerce/myaccount/form-lost-password.php
    hongo/woocommerce/myaccount/my-account.php
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    hongo/woocommerce/single-product/price.php
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    hongo/woocommerce/single-product-reviews.php
    hongo/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Geolocation debug info ###
    
    Default customer location: geolocation
    MaxMind GeoIP database: ?
    MaxMind GeoIP license: ?
    MM_COUNTRY_CODE: ?
    GEOIP_COUNTRY_CODE: ?
    HTTP_CF_IPCOUNTRY: ?
    HTTP_X_COUNTRY_CODE: ?
    HTTP_X_REAL_IP: ?
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    REMOTE_ADDR: 31.208.82.76
    Real external IP: 31.208.82.76
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    Geolocation Test: ?
    
    ### PBC Settings ###
    
    Version: 2.0.12
    Base location: SE
    Base currency: SEK
    Price Based On: billing
    Shipping: ?
    Test mode: –
    Test country: –
    Load products price in background: ?
    Prices entered with tax: –
    Calculate tax based on: shipping
    Display prices in the shop: excl
    
    ### Zone Pricing Global ###
    
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    • This reply was modified 4 years ago by elay99.
    Thread Starter elay99

    (@elay99)

    You are correct, I was using an addon called “Weight Based Shipping” that was interfering with this setup. I removed the the Free Shipping also and only used the Addons setup, which was wrong as well. So I did everything from scratch again and now it’s working proberly.

    Big thanks for taking your time!

    Thread Starter elay99

    (@elay99)

    Here it is:

    https://snipboard.io/wOWN2y.jpg
    https://snipboard.io/XR48JZ.jpg
    https://snipboard.io/7J1Xyb.jpg

    Fri Frakt means Free Shipping
    Fast pris mean Flat rate

    Let me know if you need anything else. Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)