elenahopejp

Issue has been resolved. Our developer sent me the original theme files and I adjusted the header to the following recommended format:

/*
Theme Name: Twenty Thirteen
Theme URI: https://www.ads-software.com/themes/twentythirteen
Author: the WordPress team
Author URI: https://www.ads-software.com/
Description: The 2013 theme for WordPress takes us back to the blog, featuring a full range of post formats, each displayed beautifully in their own unique way. Design details abound, starting with a vibrant color scheme and matching header images, beautiful typography and icons, and a flexible layout that looks great on any device, big or small.
Version: 1.0
License: GNU General Public License v2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

which enabled it to be accepted and installed via the WP administrator. The fact that this did not work with the theme files from my back-up has me scratching my head, however.

Hello,

Thank you for your reply Lisa!

I am still waiting to hear back from our developer, as I do not know if it was completely custom built or if it is a child theme of theme-A. I don’t think it is a child theme, however.

At this point, I looked into one of our earliest backups, and found two themes: twentyten and twentyeleven, which I thought may have been parent or reference themes. These were also updated when I updated the themes, so I deleted the updated versions and uploaded the old versions that I had. I also formatted the header on stylesheet.css in theme-a, following what was suggested on here https://codex.www.ads-software.com/New_To_WordPress_-_Where_to_Start and was finally able to upload it through the WP administrator. However, theme-A continues to be the theme that appears.

I am waiting to hear back from our developer, but is there anything else that I might be able to do at this point?

Thank you again,
Elena