Thank you for finally responding – understand that you’re busy but as a consumer I’m not interested in staffing issues (with all due respect).
My staff member Kyle who purchased the theme responded to you twice to follow up.
I then wrote to you separately – twice as it’s a lot of work passing payment queries on.
This is now in the hands of the legal collections team which you will have to speak to and explain if you’re processing a refund. If they haven’t been in contact they will very soon.
Thanks for your final cooperation in this matter.