ellbristow

Actually I’m just addressing a similar thread where this issue is directly reversed with one of the other rules.

https://www.ads-software.com/support/topic/not-on-specific-url-problem?replies=3#post-4081781

I’ll let you know how our tests go if we can pinpoint a cause.

Hi @dvuksanovich,

Thanks for the information here. There does seem to be some kind of quirk with the URL based rules and we need to pin it down to something specific so that we can fix it… this might be the clue we needed.

Would you mind running an experiment for us? Could you use a different URL in the “Not on Specific URL” rule, check the PopUp doesn’t show there, and make sure it does show on other pages.

Also, if your site structure allows it, could you test if sub-pages or query strings are affected?

i.e.
Set the rule on /category/
Then check /category/post
and /category/?test=1

I’ll run some tests my end too and we’ll see if we can pin this down for a patch.

Wow… sounds like your university need some education in web hosting! ??

Sorry we can’t fix this one… catch you on the next one ??

Our devs have just come back to me to tell me that the problem here is most likely your WordPress version.

I notice you have said your version is 3.1.4. The method that the plugin can’t find was introduced in WordPress 3.3, so an update to your WordPress installation should fix this problem.

Let me know if that fixes things for you.

?? Glad I could help!

Please bear in mind the PopUp will only show if ALL rules are met, and, in the case of the URL rule, if the URL set is an exact match.

Can you please confirm your exact settings for your rules, including any other rules you have active?

Hmm… OK. I guess we’ll have to wait for the devs to take a closer look then. Bear with us and we’ll get back to you.

Hi @hyht2013,

I’ll pass this on to our developers to take a look at.

While we wait for their comments, if you are happy to edit the php file in question, you could change line 73 from:

$this->screen->set_help_sidebar( $help );
To
if ($this->screen != false) $this->screen->set_help_sidebar( $help );

It’s not a permanent fix but it will at least clear this error and allow us to see if there are any other issues that need addressing.

Thanks

Hi @yiannisdesp,

When you set the option, what URL do you set it to? Also, can you confirm that the PopUp doesn’t work when you are on that exact URL?

Glad you got it sorted. If you wouldn’t mind marking this resolved we’d appreciate it.

We will however make a note of this for a possible feature addition.

Hi @ayman. Are you getting any javascript errors in your browser console?

Bear in mind, if you have activated ALL rules, the PopUp will only appear if ALL rules are satisfied.

By way of a test you should remove rules until the PopUp appears to find out which one the plugin thinks is not satisfied. OR if it’s a javascript conflict, this will help us locate where the error might be arising from.

Hi Zack, thanks for the feedback. We’ll make a note of this for further investigation.

Glad you found a solution.

Did your site report any errors before going down (perhaps not to screen but maybe in your server’s error logs)?

Hi @fsosfilm,

Sorry it took a while to notice your post.

Have you managed to find a solution to this issue or do you still need help?

If you do, can you let us know what rules you are trying to implement and how you are going about it.

thanks

Hi @claye,

I’m afraid the current version does not support shortcodes in your PopUp, I will however recommend this to our development team. Keep an eye on the release notes for future versions.