ellywin

Hi content is key …. only planning a couple of changes if possible: changing background colour to beigy rather than white and I would like my footer menu to run horizontally rather than vertically (at the moment I have it on the side because it spoils the design being vertical and on the footer but as soon as i can work out how to make it go horizontal I will put it back to the footer).

Dear Ivan

Thank you very much for your help. I am on the startup programme I think – so have the 30 backups.

Please do pass on my thanks to your team, as they were very helpful when I called.

It is hard to understand these things as a complete novice and not coming from a technical background.

I do think I managed to download a backup to my desktop. I may try the softaculous way in a week or so to see if I can also do it that way. I thoroughly failed in my attempt to install a child theme (it would simply come up at the bottom with a note saying not installed no css.style file) but that was mainly because the youtube videos seemed to be in a very different screen to where I was.

Therefore I think I may take confusediskey idea to install a CSS plugin (I say that like I understand it!!) and see how that goes.

Many thanks again to you and the team

Elly

Hey ContentisKey I have a really stupid question – probably, almost definitely. Where is my wordpress installation?

I looked up how to make a child theme – and it said navigate to wp-content in your wordpress installation.

And I got stuck again.

So sorry for my lack of knowledge!

HI Alexandra

I am very very much a novice! I read that I ought to make a child theme so I am trying to do this. I looked at your link.

It says navigate to wp-content/themes/ directory. I think I have done that – or rather mine say /public_html/wp-content/themes but there is no directory after it.

Am I in the right place? Also I don’t understand how to create a folder – I went up to file expecting it to say create folder but it doesn’t.

Can you help?

Oh my word! I think I did it, created a folder on the left hand side under desktop … and selected all the files on the right hand side with ctrl A and then right clicked and I think it is downloading

Goodness gracious me! I can barely thunk that i might have done it.

Not that I know yet about the restoring of it but possibly STEP 1 AND 2 completed!

You know what ContentisKey i guess an automated backup is the way to go. I connected to FileZilla – I don’t know quite what I was expecting …. but I connected and then thought but now what?

Does that mean I am backed up because I connected?

What is this? I can see a whole load of files I have no idea what they are for or doing ….. How does everyone know this stuff?

I suppose I am just TOO old. We never went near a computer when I was at school. We had ONE – it was kept in a locked room next to the staff room and once a year, when you got to the fifth form in the summer term you went in in batches and made some sort of weird print out, it made no sense then and makes no sense now to me!

I have phoned siteground and they are sending me an email with all these vital details – in fifteen minutes. They are extremely efficient at answering their phone! I have to say – 100% full marks for there for customer service.

I thought it might amuse you to learn how far I got … I downloaded filezilla (that took ages because I couldn’t quite get the installer thing right).

Then I followed a video and got all of one minute into it before I was stymied! La La La it goes create folder create site and then put in host name.

What?

It blithely writes demo123.org

And I just think, “Well I am quite sure my host is not demo123.org”! Really they should hire me out to let them realise just how uninformed a person can be. Host name, my foot! At least tell us where to find it.

Ah well. We struggle on – why I am not so sure but anyway …… ??

Thanks again contentiskey. Ooouuppphhh! It is interesting but it is just such a vast expanse of unchartered terrority for me, it does seem slightly overwhelming but I think the key is just to do it and to get on with trying and hopefully it will become clearer as I progress.

I hope I get someone sympathetic at SiteGround!

First steps first: Try to find files. Try to make a back up. Try to see if I can restore a back up. Try not to wreck the website in the process.

ContentisKey, may I ask you one more thing – What is FTP anonymous?

I do understand if you have had enough questions however ….

And I think I found the files but it is far too scary, it asked a question (something that always throws me) as to whether I wanted to go to home or root or blah something or other ….. I am paranoid about clicking on something and doing untold damage or irreversible damage – I feel like my mother on the Ipad! Technical expertise not necessarily a strong point of our family, it seems.

Still thanks. All very interesting.

Woah! I found it and logged in to SiteGround – there is loads of stuff there!! I don’t know why I have never looked before but anyway …. all sorts of stuff … pretty much all of which is a mystery to me but there you go.

It does actually have something that says CREATE BACKUP and RESTORE BACKUP. So that is definitely a start. Still haven’t found the files as yet but I am just quite over-excited to have found what I have already ?? (small things please small minds I guess :-P)

Thank you so much contentiskey. It is all one great learning experience!! I will ask SiteGround for help. I will look now to see if I can find the cpanel and phpmyadmin – I guess those are on SiteGround’s website – jsut to see if I can ?? but will also definitely phone them tomorrow.

Thanks for replying – it does make a big difference when I am so in the dark about these things!!!

At some point I want to think about making a child theme – not that I really know what it is or why I should do it but I read about it on various webpages. That said, I suppose I at least need to be able to find the files before one can even consider anything else – so one step at a time …..

Hi Contentiskey — yes, I guess I should phone SiteGround and ask. Do you know where all my website files would be stored is that also with SiteGround?