emilbe

Thank you it works perfectly now.

Kind Regards, Emil

Three months have passed and we are still having these issues. I have contacted Payers developers about this as well now and asked them to support. When will it be fixed?

Any updates on this? It is creating a lot of extra work for us to keep up correcting all invoices.

Kind Regards, Emil

Thank you Andreas. Then we will keep our hopes up for a speedy resolution :).

Kind Regards, Emil

We have been in contact with Payer about one invoice. According to them the whole order was sent as 25% tax. The order however was a mix of 12 and 25% tax. It seems to me that the orders become either only 25 or only 12%. What the reason is i do not know.

I can send you invoices and screenshots that shows the issue and difference between what is in Woocommerce and what is stated on the Payer invoice. However there are customer information on there but i can take an example here:

In Woocommerce:

PriceInc QTY Total am Tax
149,00 kr 4 596,00 kr 71,52 kr
96,00 kr 10 960,00 kr 115,20 kr

On the Payer invoice
QTY Price exc Total am
4 133,50 / st 534,02
10 86,02 / st 860,16

What is happening is that Woocommerce is sending prices ex tax and when payer receives the information it deducts the tax again from a value that is already excluding tax.

Thank you Andreas. Much appreciated.

Kind Regards, Emil

Hi,

I have sent a mail to my contact at Svea yesterday as well.

I will send an email right now.

Kind Regards, Emil

Hi,

I still have the same issue. Tried it on my Chromebook and there it works. It seems to be random, working for some and not for others. The only common denominator i can see is Chrome for the moment.

I have tried the obvious things, cleared cookies, restarted chrome, logged out of admin account. One of my friends who is helping out have the exact same issue with the page.

Any tips for troubleshooting?

Kind Regards, Emil