Emily Wilson

Hello @sokratis40

Premium support is available for the pro version, so if you have the pro version please contact us here and provide us the information.

It can be a cache issue too. To address this, consider disabling the cache temporarily and retrying the action. The plugin relies on the WP Rest API to fetch popup products, so it’s important to ensure that your cache plugin does not cache the Rest API request.

If the previous suggestion doesn’t resolve the issue, there might be a conflict on your website triggering this problem. To troubleshoot, deactivate all plugins except WooCommerce and the Product Bundle plugin. Test the functionality; if it works correctly, reactivate the plugins one by one to pinpoint the one causing the issue.

Also, you can try with another theme to make sure that it is not related to your theme.

Add the below files to the cache excludes, in case you need further assistance please contact your cache plugin support.

/wp-includes/js/dist/url.min.js
/wp-includes/js/dist/hooks.min.js
/wp-includes/js/dist/i18n.min.js
/wp-includes/js/dist/api-fetch.min.js
/wp-includes/js/dist/vendor/react-dom.min.js
/wp-includes/js/dist/vendor/react.min.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\shared\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\product\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\admin\admin\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\admin\product\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce-pro\assets\js\product\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce-pro\assets\js\utils\index.js
/wp-content/plugins/easy-product-bundles-for-woocommerce/assets/css/product/style.css
/wp-content/plugins/easy-product-bundles-for-woocommerce/assets/css/shared/style.css
/wp-content/plugins/easy-product-bundles-for-woocommerce-pro/assets/css/product/style.css

Set your Cache lifespan option in WP Rocket to a value below 12 hours; 10 hours would be a starting point, but you may have go down to 8 or even less.

I hope it helps.

Best regards

Hello @sokratis40

Thank you for choosing our plugin.

We apologize for the?inconvenience.

First make sure that you have created a valid product bundle by reading the articles. Bundle items should be purchasable.

Maybe your theme doesn’t support the default position of the product bundle.

In the default position, we used the “before css selector” option with “form.cart” to find the cart on the product page and put the bundle before the cart. Maybe you don’t have the “form.cart” in the product page.

Please follow the below instructions.

• In the plugin settings – Bundle position option you can try other positions.
• Also, you can try “before CSS selector” or “after CSS selector” and set the “CSS Selector” field value to “form.cart” and try it. You can use other values for “CSS Selector” if you are a developer.
• In case none of the listed positions help you, you can try the product bundle shortcode.

The plugin has the below shortcodes and you can use them.

• [asnp_wepb_product] Use it on the product page to show the bundles.
• [asnp_wepb_product show_add_to_cart=”1″] Use it on the product page to show the bundles + add to cart button.

I hope it helps.

Best Regards

Hi @alpswaterfilters

Thank you for choosing our plugin.

We apologize for the inconvenience.

Yes, unfortunately the plugins are incompatible and doesn’t work together.

We will consider to add such a compatibility in the future versions but unfortunately, we don’t have an ETA for it. There are long list of most requested features and our development team are working on them one by one.

If you need such a compatibility urgently, you can contact us here for a custom work.

Thanks and Regards

• This reply was modified 9 months, 1 week ago by Emily Wilson.

Hi @stratogrid2015

Thank you so much for your great review and support.

It is great news that the plugin could help you.

We have gotten your positive energy and we will work on the plugin to make it even better for you.

Thanks and Regards

Hi @ronen24

Thank you for choosing our plugin.

We apologize for the inconvenience.

Please make sure that you have the latest version of both free and pro (if you have it) plugins. The latest version is v4.9.1

If you have the latest versions of the plugins then maybe a cache plugin on your site causes this issue. You can deactivate the cache and try again.

The plugin Javascript dependencies are:

'react-dom',
'wp-hooks',
'wp-i18n',
'wp-api-fetch'

Add the below files to the cache excludes, in case you need further assistance please contact your cache plugin support.

/wp-includes/js/dist/url.min.js
/wp-includes/js/dist/hooks.min.js
/wp-includes/js/dist/i18n.min.js
/wp-includes/js/dist/api-fetch.min.js
/wp-includes/js/dist/vendor/react-dom.min.js
/wp-includes/js/dist/vendor/react.min.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\shared\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\product\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\admin\admin\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce\assets\js\admin\product\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce-pro\assets\js\product\index.js
\wp-content\plugins\easy-product-bundles-for-woocommerce-pro\assets\js\utils\index.js
/wp-content/plugins/easy-product-bundles-for-woocommerce/assets/css/product/style.css
/wp-content/plugins/easy-product-bundles-for-woocommerce/assets/css/shared/style.css
/wp-content/plugins/easy-product-bundles-for-woocommerce-pro/assets/css/product/style.css

Set your Cache lifespan option in WP Rocket to a value below 12 hours; 10 hours would be a starting point, but you may have go down to 8 or even less.

In case the above tip can not help you, maybe one of the plugins on your site causes this issue. You can deactivate all of the plugins and only keep WooCommerce + Product Bundle plugin and try again, if it works fine this time activate other plugins one by one to find the one that causes this issue.

I hope it helps.

Best Regards

Hi @ronen24

You should remove the function that we have provided in the previous message from your child theme and try again.

Also, make sure that you have updated pro plugin too, in case you have the pro version.

In case the above information can not help you and you have the pro version, contact us here to get a premium support.

I hope it helps.

Best Regards

Hello @algonatural2

Thank you for choosing our plugin.

We apologize for the inconvenience.

Unfortunately the plugin doesn’t have these features.

Or, at leat, don’t apply a discount to products already discounted

We will consider to add a feature to do not apply a discount on the products that are already on discount via WooCommerce onsale price. Adding this feature can takes time because we are working on the requested features one by one. If you need such a feature urgently please contact us here for a custom work.

Thanks and Regards

Hi @bdgonline

We apologize, but we are closing this ticket since we did not receive a response from your side. If you require further assistance, please feel free to open a new ticket. We are here to help and look forward to addressing your needs.

Best Regards

Hi @geoto

We apologize, but we are closing this ticket since we did not receive a response from your side. If you require further assistance, please feel free to open a new ticket. We are here to help and look forward to addressing your needs.

Best Regards

Hello @martin123456

Thank you for choosing our plugin.

We apologize for the inconvenience.

It is fixed in the v2.5.1 so please update to the latest version and try again.

I hope it helps.

Best Regards

Please contact us here.

Thanks and Regards

Hi @nzdepot

Thank you for choosing our plugin and for your suggestion.

Yes, it can be developed as a single plugin or as an addon. We will check it out and consider it.

Salute to the developers that provide the best plugin.

You are welcome. Please help us spread the word and boost our motivation with your 5-star review for the plugin.

Thanks and Regards

• This reply was modified 9 months, 1 week ago by Emily Wilson.

Hi @35kus

You are welcome.

As I see in the screenshot the discount amount applied properly.

It is still calculating the tax incorrectly.

It is calculating the 10% tax based on the subtotal plus original shipping cost:
( $203.40 + $35.62 ) / 11 = $21.73

The result should be $18.49 as follows:
( $203.40 + $35.62 – $35.62 ) / 11 = $18.49

It is applied by WooCommerce and the shipping discount plugin only applies the discount as a fee, and the discount amount is valid now. The tax value is calculated and controlled by WooCommerce.

It’s not important for me as I have worked out how to do it, but I think it would be a good idea to add a feature that does this automatically for the “shipping discounts” plugin.

Thank you for your suggestion, we will consider it.

Please help us spread the word and boost our motivation with your 5-star review for the plugin. It is greatly appreciated.

Thanks and Regards

• This reply was modified 9 months, 2 weeks ago by Emily Wilson.

Please update the shipping discount plugin to v5.1.0 and try again.

Please let us know your feedback.

I hope it helps.

Best Regards

Hi?@rarbour

Thank you so much for your excellent review and support.

We have gotten your positive energy and we will work on the plugin to make it even better for you.

Thanks and Regards