Empressed

Hi @khungate Thank you for the update.

That’s brilliant that you can see the issue – and yes that’s exactly the problem. Thank you for looking at this closely for me.

Really looking forward to 2.1.9!

Hi @khungate

Just wondering if there was an update with this?
Cheers

Hi @khungate

Yes I do.

My Mailchiomp support ticket number is #3810321 (but I have had so many so can provide others if that doesnt show you everything).

The site is hosted with Siteground.

I’d really appreciate you looking into this. I am desperate to get this working.

Thanks

Hi @khungate thanks for the reply.

So surprised that this is working for you. I’ve had this issue for 3 months now. I have been in touch with MC support throughout this time, they keep telling me that this is an issue with the plugin, that they are aware of the issue and that developers are working on this.

I have the latest version of the plugin (2.1.7).
The site is self-hosted.
Our woocommerce version is a couple behind the current release, but we have tested this over the past few months with the latest version.
I cant see any relevant errors in the log.
Yes we have done multiple fresh uninstalls and reinstalls

Any help or suggestions would be greatly appreciated. We have automations that we cannot use because of this problem.

Thanks

Thanks – just donated.

All working now… not sure if you should keep this feature in future updates as most people will have a receipt system organised. Stripe’s system is very basic and receiving 2 receipts is very confusing for the customer.

Thanks for your help.

OK – but I can’t see any line number, are you able to provide the line of code so I can search for it?

Do you mean delete line 328???

How do I do this??? I can see the line numbers when I edit the plugin?

Hello

Please can you help. We just updated this plugin and now all customers are receiving a receipt of payment directly from Stripe – thinking this is something to do with this change… Added receipt_email in charge creation for fraud tracking
Is there a way to disable this???
Our customers already receive a receipt and now they are getting a 2nd receipt directly from Stripe – this is not good if your Stripe account is in a different name to the business account.

Thanks