Thad Allender

Just following up here for folks who run into this issue. AOXA fixed his issue by changing settings in PayPal to turn on Auto-Return and Payment Data Transfer. More info here:

https://github.com/graphpaperpress/Sell-Media/issues/760#issuecomment-217577425

Hi Paul,

Did you save and replace this file?

https://raw.githubusercontent.com/graphpaperpress/Sell-Media/dev/css/sell_media.css

I see that you applied some custom CSS, but it looks incomplete. Here is what I see when I use Chrome Dev tools and replace the file I suggested above.

https://www.evernote.com/shard/s227/sh/8db5249e-bc4a-42c2-b0ef-63421b7c6a7c/ce526ffe3385ad56f64513b352de24fc

As you can see, there is no border or alignment issue.

Thanks.

Thad

Hi mpek,

It looks like some strings from extension were missing from Sell Media. I just updated the dev branch at Github with these updated translation files.

https://github.com/graphpaperpress/Sell-Media/tree/dev

Would you mind giving it a test and see if it resolves your translation issue? It looks like the German translation is incomplete.

Once you confirm the missing translations are fixed, I’ll push out the update to www.ads-software.com.

Thanks for your help mpek!
Thad

Hi Paul,

Yep, I see the issues still on your site. We’ve fixed them, but haven’t pushed out the update to www.ads-software.com yet. If you want to test the fix, just download this file:

https://raw.githubusercontent.com/graphpaperpress/Sell-Media/dev/css/sell_media.css

And replace the version in the Sell Media plugin located at:

wp-content/plugins/sell-media/css/sell_media.css

If you have caching on your site, you’ll need to bust the browser cache to see the new CSS change. This will be available in Sell Media 2.2.

Thanks,
Thad

Can you email us at [email protected] and provide a temporary login to your site so we can check the issue?

You cannot sell photos larger than the original file size. Please check your Price/Size settings and the original file size.

Mpek and Paul

Sell Media 2.1.8 was just released. The following features were added:

• Show file details of the original file, not the large large version.
• Added new setting for showing prices inclusive or exclusive of taxes.
• Searching for nothing – we now show a message instructing users to add keywords

Enjoy!
Thad

Sure thing. Ok, I see that issue also. Please check the following:

1. Make sure that you’ve supplied a valid PayPal email address on Sell Media -> Settings
2. Make sure that you have the correct currency set in PayPal.
3. Say, you have specified the following in the “General Settings” of your WordPress dashboard:

Site URL: https://www.example.com
WordPress blog URL: https://example.com

Notice that one is missing the “www”? That’s the problem. Both of them should use the same value. So you can either use “https://example.com” in both fields or use “https://www.example.com” in both fields (Just don’t mix them).

If the problem persists, please send along screenshots of your exact settings in Sell Media and we’ll see if we can replicate issue.

Thanks!

The exif for original size has been fixed. It will be available in 2.1.8

To sell the original file, just make sure that you have “Hide Original Price” set to NO on Sell Media -> Settings. The ability to sell the original file size has always existed. Is this what you’re asking for?

Someone else reported this last week also. The next version will fix this. It’s an easy fix. Thanks for reporting it.

Sounds like you might have a caching plugin installed. Please disable caching on the checkout page.

Paul,

Sell Media version 2.1.7 is available for download. Here is the changelog:

https://www.ads-software.com/plugins/sell-media/changelog/

As you can see, it fixes your issue #5 below.

Some issues and feature requests take time to build. We are a small team. We just completed the Best of Photojournalism website, so we paused Feature Requests in Sell Media for the time being.

https://competitions.nppa.org/

We appreciate your patience.

1. Feature Request: Show results despite searching for nothing – This feature request will be available in version 2.1.8.
2. Feature Request: Show exif for original size, not the largest size – Sell Media currently shows the largest size that you’ve specified in your price groups. Your feature request makes sense (to show the original size, not the largest size, since the original size might in fact be larger). This feature request will be available in version 2.1.8.
3. Lightbox/CDN/Enlarger conflict – Glad our suggestion worked.
4. Feature Request: Include GST in prices option – We are currently work on this. It will be available in version 2.1.8.
5. Lots of Terms of Service text layout issue – This was fixed in version 2.1.7. It only occurs if your terms of service text is larger than the window. Simply upgrade and it will now scroll.
6. Unwanted border – This is a theme styling conflict. Remove this CSS and it will disappear:

.content .textwidget a {
     border-bottom: 1px solid #ddd;
}

7. Filter layout conflict – This is a theme styling conflict. You can fix it with this CSS:

.front-page-2 ul li {
text-align: left !important;
}

8. Sell Media Single Item Widgets – This is working fine for us. Make sure you have Sell Media -> Settings -> File Info set to YES.

There was also a Bulk Keyword Import issue that was fixed in version 2.1.7. Please update both Sell Media and The Add Bulk extension.

The WordPress support forum is a community-powered support forum for free plugins available on www.ads-software.com. It isn’t staffed by our support or development team. We do check in here every once in a while to ensure questions are answered. Paid customers use our HelpScout system, which is private email tickets.

Thanks,
Thad

Did you check all 4 common issues here?

https://graphpaperpress.com/docs/sell-media/#paypal

Please check all 4 common issues here:

https://graphpaperpress.com/docs/sell-media/#paypal

I’m cross posting here also:

• You don’t have the required PHP cURL extension installed on your server. This is how PayPal/Stripe talk back to your website. Ask your web host to install if it’s not installed.
• You are incorrectly testing PayPal Sandbox. Both the Buyer and Seller accounts have to be PayPal Sandbox accounts. You cannot mix a REAL PayPal account with a TEST PayPal Sandbox account. It won’t work.
• Your web host has a firewall that is blocking incoming pings from PayPal or Stripe. We’ve seen this happen once before with European servers (Germany). They blocked all incoming pings (IPN notifications) that didn’t have a User-Agent defined. PayPal uses IP ranges 66.211.. and 173.0.. and visit the IPN URL with NO User-Agent. Some web hosting companies have their servers set up to block incoming pings when the User-Agent is not explicitly set (as is the case with PayPal’s IPN). In this case, you’ll want to modify your .htaccess file to override user-agent blocking with these address ranges.
• You have a server misconfiguration that is preventing PayPal from receiving the required status code 200. Check your PayPal IPN History to see what the status codes are to help troubleshoot.

Ok, I’ll check the translation issue out in the other thread.