Maeve Lander

That sounds perfectly correct. I’m afraid without seeing it it’s impossible to guess what the issue may be

Yes that’s exactly what this plugin does. Please see installation instructions and FAQs

No idea. Without the seeing the site and code it is impossible to guess.

Templates in WordPress govern what content is on a page. If your new templates aren’t calling the bits you want, or call bits twice, or call bits you don’t want, or conflict with other templates that you have active then obviously aspects of the site won’t display the way you intend. If you are not comfortable with WordPress templating then I would recommend you employ a developer for a few hours to help you achieve your aims.

The shortcode has nothing to do with the slug. You’ll want to put that back to the correct shortcode. Then check the page templates are specified correctly, that the slug in KB Settings matches the slug of the page you have the shortcode on, and then resave permalink structure.

You can use css for any adjustments you need to make beyond the settings which are available. For example:

#ssb-container ul li {
    border-radius: 10px;
}

Where to put css in WordPress?

You could achieve this by adjusting the template and css. Per FAQs

How can I customise the design?
You can do some basic presentation adjustments via Knowledgebase > Settings.

Developers, you can completely customise the way the WP Knowledgebase displays by copying the plugin templates to your theme and customising them there. You may be familiar with this method of templating as used by WooCommerce.

In the plugin’s root directory you will find a folder called template. You can override that folder and any of the files within, by copying them into your active theme and renaming the folder to /yourtheme/wp_knowledgebase. WP Knowledgebase plugin will automatically load any template files you have in that folder in your theme, and use them instead of its default template files. If no such folder or files exist in your theme, it will use the ones from the plugin.

This is the safest way to customise the WP Knowledebase templates, as it means that your changes will not be overwritten when the plugin updates.

You can use css for any adjustments you need to make beyond the settings which are available.

Example 1 – changes both icons and text

#ssb-container ul {
    font-size: 20px;
}

Example 2 – changes just the icons

#ssb-container ul li span {
    font-size: 20px;
}

Where to put css in WordPress?

Sorry, flags are not icons in the FontAwesome font library. I can see it was requested by someone here, and the FontAwesome folks said it’s not something they intend to add.

Sticky Side Buttons plugin uses the FontAwesome icons. Adding custom icons is not possible within the current scope of the plugin. It would be possible for a developer to modify the icon library used by the plugin (to use a flag icon library for example), but it’s significant development work – at that point, you’d be much quicker to just code the buttons into your theme as an html/css element. Also, it might be worth checking what solution your multilingual plugin/solution offers for this? Generally they have their own language picker as part of how it works.

Please provide a link to the affected site so I can see it and try to help

Things don’t just break on their own ?? So it is likely that an update of some sort changed something on your site (plugin, core, themes?) causing the css or page templates associated with the KB to change and no longer look the way you expect.

To troubleshoot, it’s probably helpful to work out what changed, and that will give you some clues. For example, if the theme was updated, look at what changed and how that might have affected the KB.

Another path forward would be to employ a developer for an hour or two to style the KB the way you want. They’ll be able to apply some template or css to make it look however you want.

There is a setting in the Sticky Side Buttons setting screen where you can set where they display. There is not a feature to control on a specific post by post basis but you can do front page, posts, pages, etc

Thanks Rameez ?? I’ll definitely consider the feature for the future.

Sorry Wuex – I visited your URl but site looked completely broken to me. Screenshot: https://cld.wthms.co/UdzBV4

Sorry Rameez – cool idea, but unfortunately not a supported feature in the plugin at this time. It can just do one knowledgebase.

Thanks for suggesting a feature. I’ll make a note of your request and if there is significant demand for this I’d consider adding it in the future. In the meantime, I’d suggest you employ a developer to implement this custom for you. It’s pretty simple – you’d just wrap the buttons in a check for is_user_logged_in()