Maeve Lander

The most likely cause is that there may be some CSS overriding the text colour, or a z-index problem. Use your element inspector to examine. Happy to help if you provide a link to the affected site.

In most cases when the button isn’t showing it’s because something is layered over the top of it with a higher z-index.

In the plugin settings there is a field where you can define z-index for the buttons. An element with a higher z-index is always in front of an element with a lower z-index. If you have tried a high z-index in that setting but your buttons still aren’t showing, it is likely that your theme has a very high z-index specified somewhere. This is not great practise, but is sometimes done in complex themes with lots of layered design elements, and also with page builders. As a last resort you can use CSS to force override the z-index for your buttons: #ssb-container { z-index: 9999 !important; }

If you share a specific example I can use the element inspector to try to work out the culprit on any given site. But without a link to the affected site, it’s impossible to give more help than the general pointer above per the FAQs.

Your theme appears to have an element covering the buttons, or preventing the buttons on that page. If you check the contact page you can see there the Sticky Side Button does display. I would recommend to check your theme code for elements with a higher z-index, and go back to your web designer / theme developer for help to find the culprit if needed.

Hope that helps point you in the right direction.

Thanks for reporting this and providing clear context and link ??

This confirms it is definitely an issue affecting Divi theme specifically. I’ve logged the conflict as an issue on GitHub and will look into it for next release of the plugin: https://github.com/maevelander/wp-knowledgebase/issues/133

Meanwhile, the temporary solution appears to work:

I commented out the line #128 of the file “wp-knowledgebase/includes/kbe-core-functions.php”
https://pastenow.ru/aff8e1c6cf3e98f02a0d252ececf5916

Sounds like it’s stripping symbols from the breadcrumb. I’ve raised an issue for this on GitHub and will get it fixed for next release. Thanks for raising this.

https://github.com/maevelander/wp-knowledgebase/issues/132

Ah wait a sec, one idea…. You said it’s a membership site… is it possible that the pages not showing in the query results are posts that are restricted via membership?

It’s pretty hard to help without being able to see or replicate the issue. If you search the demo site for example: https://demo.enigmaweb.com.au/?s=tag&post_type=kbe_knowledgebase you can see it shows multiple results perfectly correctly. This tells me the issue is likely isolated to your particular use-case. So I need to see it, in order to have any idea how to troubleshoot it.

One thing we could start with is standard troubleshooting steps to try to rule out plugin conflict or theme conflict. Please deactivate all other plugins and switch to the default theme for testing. Does the issue still occur?

Great! Thanks for reporting back jcmaad. Sounds like it was the absence of the template folder causing the issue. Adding it manually solved it. Nice work ??

Please could you share a link to the affected page and an example query? Thanks

The instructions work for others, there is some problem happening which is isolated to your instance. Happy to troubleshoot with you.

Please could you check your active theme directory and tell me if there is a folder there called wp_knowledgebase?

Please could you send a link to the page which is blank? (So I can check the console for clues)

To rule out a conflict with something else running on your site please deactivate all other plugins and switch to the default theme. Uninstall and reinstall the wp knowledgebase plugin, and configure. Does it still blank out?

Please send a screenshot showing the KB settings.

Thanks. With a bit more info and some tests as above, I’m sure we can get to the cause of the issue.

Occasionally a security plugin or permissions configuration prevents the template folder and kb page being created. In this case you should create it manually. Make sure the page slug matches the slug set in KB settings screen, and re-save permalinks. Also ensure the shortcode is added to the page, and the template set to kbe.

That page leads to a 404. Please can you confirm the correct link so I can look and try to help?

That’s caching! Please clear your computers browsing data, and turn off any caching plugin or proxy (eg Cloudflare, W3Cache etc)

Thanks @wuex – good to hear that feedback ??

Sorry, I haven’t made any specific provision for WPML compatibility. I’d suggest to get in touch with the WPML team and ask for help with that.