enzonewman

Hello @patrickstuiver,

Thank you for contacting us.

Can you please clear your site’s cache and save the option again?

If this does not solve the issue, please generate a new API key, logout from the plugin, clear your site’s cache and login back with the new key.

Best regards,

Hello Sam,

Thank you for contacting us.

First, make sure that no other 3rd party mail plugin (like WP SMTP) is installed.
Check next if the sender is validated and can be used send to send mails.

If this matches all but the sender is not shown, you need to log out from the plugin, clear your site’s cache and generate a new API key to use it on the plugin.

Should this not solve the issue, you need to get in touch with the Sendunblue support.

Best regards,

Enzo

@oliviertassinari

Which email are send by Sendinblue are determined by the settings you have enabled in the plugins.

When activating the transactional mailing through Sendinblue in one of the Plugins, all mails generated by your WordPress page are going to be sent by Sendinblue.

The Plugin(s) overwrite wp_mail() function.
Other mailing plugins could therefore collide/have conflicts with Sendinblue.

Hello There,

please make sure that the tracker is enabled, in the plugins settings or that the tracking script is correctly implemented.
Check the source code of your rendered check-out page to make sure that the script from https://sibautomation.com/ is correctly loaded.

Please keep in mind that the script only track users, which are login/created an account in your shop.

Make sure that you don’t you use any ad/script blockers, they can interfere or block the creation of the required cookie.

Best regards,

Enzo

Hello Carlos,

Thanks for getting in touch with us.

At the moment, it is not possible to change the position of the progress/loading icon.

Best regards,

Enzo