Jessie Brown

Thank you for letting me know. We are happy to be able to help.

Hello?

Can you please verify that you are using our latest version?
This would be version 1.6?. If so can you please try to reconnect your account?

1. Navigate to the Settings > Accounts tab
2. Click the Ellispe buttons 
3. Click Reconnect

Once you are sure your account is reconnected click the feed you are a reviewing

This will automatically pull in your feed.

Additionally, if you are still having unexpected results I would recommend clearing your cache and updating posts.

This can be done by Clicking on the Feeds menu item. Once the feeds list is available 
1. click the Ellipse button 
2. select Clear Cache
3. Select Update Posts

If none of these options resolve your reported happening, please check the log files found in the tools section.

Navigate to Settings. You find the logs section below. If you prefer to not download the file, you can highlight and select the information contained there.

Hello

You have a?div?element with the class?e-con-inner?that is using CSS flex to set the layout for the page. This is causing some sizing issues. You will need to add the following CSS to the Elementor element that contains the Spotlight feed:

inline-size: inherit;

Please let me know if this helps.

Hello @3vance

I wanted to let you know that we are looking at your site and will post an update once we have a fix.

Thank you for your patience.

Hello Wally

Thank you for reaching out. I took a quick look at the site in question and notice that the images seem to be fresh and current. They match the IG account.

With that said, can you please make sure that you are using the current version of our Plugin? The version is 1.5.3 released earlier this week. There were some changes in the Meta API that broke the integration however these have all been addressed.

Can you please let me know if you are still receiving errors when you update posts?

Thank you so much for confirming the fix. Please do not hesitate to let us know if you need additional assistance.

Hello

We have updated our plugin today. Can you please make sure that the plugin you are using is the correct version?

If, once updated, you still encounter errors please do not hesitate to reach out to me again.

Thank you for your patience and understanding as we implement the necessary updates.

Hello Visteon

We have updated our plugin today. Can you please make sure that the plugin you are using is the correct version?

If, once updated, you still encounter errors please do not hesitate to reach out to me again.

Thank you for your patience and understanding as we implement the necessary updates.

Hello Visteon

Thank you for reporting this error.

We have discovered the root cause of the issue and are working on releasing an update with a fix.

Unfortunately, this was caused by a change from Meta’s team (the owners of Instagram) which was not announced, so we are working to get things up-to-date right away from our end.

I appreciate your patience while we get the update ready for release. It’s currently in the final testing stages to ensure that everything will be back in working order as soon as possible.

You can add css to your style sheet.

.spotlight-instagram-feed { min-height: 400px; }

Please let me know if this helps

You can add a single post by using the embed option. Here is a tutorial for doing this.

You can embed your single post with all versions, including the Free Version.

Hello

This can happen if your access to the IG api has lost authorization. Please take a look at this article to reconnect your account.

Hello

Please read this document and let me know if this helps you with creating a single post.

Hello Vandegaart

I would also make sure that the theme is actually referencing the correct fonts for default text.

Hello Vandengaart

The fonts are controlled by your themes fonts. Renewing the access would not have caused a disconnect or change in the fonts. Can you please try clearing your cache and see if that effects your site.