Jessie Brown
Forum Replies Created
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Hello
I was able to check your site and see that you have the feed set on the page but you do not have the min-height set for the div.
Can you please adjust the block and see if the feed is then visible?
Forum: Plugins
In reply to: [Spotlight Social Feeds - Block, Shortcode, and Widget] Fonts changedI will relay this to our support developers and let you know. Thank you
Hello Ramzii
Can you please try to reconnect your IG accounts.
Once you have done that can you please clear your cache and then load the feeds again? If this does not help let me know.
Thank you
Forum: Plugins
In reply to: [Spotlight Social Feeds - Block, Shortcode, and Widget] Alt text not captionHello
Can you please review this article to make sure you have all the options selected to show the captions (alt text). If things seem setup correctly, please email our support team at [email protected] and we can review why your site might not be showing things as expected.
Forum: Plugins
In reply to: [Spotlight Social Feeds - Block, Shortcode, and Widget] Fonts changedHello
Thank you for your patience. The fonts are controlled by the theme. Renewing your access token would not have caused the change. If you still can’t get your fonts to match up, please send an email to [email protected] so that we can take a look.
Hello
Thank you for reaching out. I believe I spoke with your teammate Alonzo and we figured out it was a piece of custom code named “Rakuten Automate”.
Please let me know if you still need assistance.
Hello
I apologize but that text is not currently translatable.
Hello
In order to do this you must first have a Facebook Business Page. If you do not have a Facebook Business Page?these?instructions show you how to set one up. If you have not connected your Facebook Business Page to your Business Instagram account?these?instructions show you how
These instructions show you how to connect your business Instagram account to your spotlight integration on your website.
I hope this helps.
Thank youForum: Reviews
In reply to: [Spotlight Social Feeds - Block, Shortcode, and Widget] spotlight supportThank you @arby1kenobi. It means a lot to us
- This reply was modified 1 year, 10 months ago by Jessie Brown.
Forum: Reviews
In reply to: [Spotlight Social Feeds - Block, Shortcode, and Widget] Good productThanks for the 5-star review, @exploretraveloasis
Hello Caitlin
I am going to close this thread as per our email conversation:
Caitlin St. Romain?replied
ActiveThe update worked successfully, we were able to update both plugins without any errors.
Thank you for your support in getting this resolved, we appreciate it.
First, let me thank you for your patience while we worked on updating the code. I would also like to thank you for reaching out via email.
Hello Caitlin
I wanted to reach out and let you know that we will be releasing an update tomorrow that will fix the conflict.
Thank you for your patience.
Hello @gocaitlin I wanted to let you know that SpotlightWP has released an update that will fix the conflict you reported.
If you could please update the plugin in your site this should resolve.
Hello @gocaitlin
Can email us at [email protected] with the information. I will put a ticket in with our developers so that they can review the error. Thank you for your patience.
Hello
Can you tell me how you embed the feed into your page, do you have any type of content restriction plugin on your site? If you would like for me to take a look at the design element, can you please submit a support ticket here?
Thank you