epelikhov

Chiming in to say, I have the same issue for Editors. Admin users can download just fine.

I just submitted this as a help ticket in support. I forgot to include in my other comment that I was even able to purchase a deleted ticket on my staging site (using a test credit card)!

In the meantime, @joycegrace here are two things you can do – assuming you created these tickets using Ticket Blocks on a Page like I did?

To hide the “deleted” ticket block:

1. When viewing the front end for the Page, turn on Code Inspector and click on the Div for the ticket block.
2. Copy the Div ID – mine is “tribe-block-tickets-item-NUM”
3. In the back end of the Page, if you are using Gutenberg Blocks, add a Custom HTML block (search for html)
4. Paste this into that block, making sure you have the correct number of the Div copied above, instead of “NUM”:

<style>
/*hide ticket block that won't delete */
#tribe-block-tickets-item-NUM { display: none; }
</style>

Until this is resolved, in the future:

1. Instead of deleting a ticket, change the expiration date to be in the past.

• This reply was modified 1 year, 2 months ago by epelikhov.
• This reply was modified 1 year, 2 months ago by epelikhov.

I have the same issue. I went into Troubleshooting mode, reverted to theme Twenty Twenty One and disabled all plugins except for Event Tickets and Event Tickets Plus.

I’ve tested this some more on my staging site and had the same results, using Firefox and Chrome, and turning off all other plugins, etc.

• This reply was modified 1 year, 2 months ago by epelikhov.