Erina (a11n)

Hi @dvg, I checked your site which is indeed non-commercial, Jetpack Stats is now re-activated on your site. Thanks for using Jetpack!

Hi @hendrix924, thanks for the additional details and feedback. Our team is looking more into this, we’ll update you once we have an update.

Hi @delaitec , sorry to hear about the unexpected issue.

I wasn’t able to reproduce the issue, so I’m suspecting some plugin or theme conflict on your site.

The best way to find out if something is interfering is to test for a theme or plugin conflict.
You can do that by following these steps:

• Temporarily deactivate all plugins except Jetpack, and clear your browser’s cache.
• Then, try accessing the Jetpack settings, if it works then you know another plugin is conflicting here. You can reactivate plugins one by one, and test after each one to discover which plugin is causing the problem.

Let us know if you’re able to find the conflicting plugin.
If you still need help, would you mind sharing the URL you need help with? (If you do not want to post the URL publicly on this forum, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.)

Hi @arkt1234, sorry to hear you’ve already deleted your Jetpack account.

I tried finding your ticket number in our system but wasn’t able to find it. If possible, please share the ticket number you had opened with us so we can review it and see what we can improve for next time. Thanks and have a good week-end.

Hi @bzedan, have you had other reports from mobile users?

I tried to reproduce the issue with the Subscribe block on https://bzedan.com/blog/the-audacity-gambit-serialised/, have you changed anything on it? When I try to subscribe, it takes me to this page https://wordpress.com/email-subscriptions.

Hi @kjrichmond, may I know which post isn’t showing the featured image in the email? Is it just the featured image that’s not showing or the other images as well?

I gave it a test with the latest posts, the featured image displays when I check in my GMail.
It makes me curious, how are you checking your email? If you’re using an email client, could you tell us which one?

Hi @mathieuhodgson , we’ve made a recent update so that the newsletter matches what is set under Settings → Site Language, at https://www.jardinierparesseux.com/wp-admin/options-general.php.

Were you able to update that already? I tested some of the posts, and everything is in French as far as I can tell.

Now i just received 3 posts which where published December 18 – 20th 2023.

Hi @wordpresssites, this is indeed an unexpected behavior. In order for our team to investigate further, could you share the link to these 3 posts please?

Also, can you clarify the following:

• Is the Newsletter still not sending any new posts at all?
• If it’s just some of the new posts that aren’t sent, could you share the links for them?

@wordpresssites is correct, Jetpack Newsletter will send notifications for brand new posts only.

If you’d like to reshare old posts, a workaround is to create a new post with a link to the old post.

It sounds like to use Jetpack my users are stuck with a wordpress.com login and my own registration becomes irrelevant. I want control over who can join discussions on my (sister’s) blog, thus using my own registration with my own veto power or user removal.

If the WordPress.com Secure Sign-On is turned off, then the WordPress.com account for Jetpack subscribers is entirely separate from your own site registration, and you’d have control over who can join discussions on you (sister’s) blog.

I want users aware only of my registration.

Jetpack Newsletters requires a WordPress.com account, so if the newsletter subscribers also want to comment on your site, then this category of users will need to be aware of both their WordPress.com account and the site account.

Does that boil down to I can’t use Jetpack for new post email notifications because I don’t want wordpress.com to have control or visibility?

Which type of control/visibility are you concerned about?

The WordPress.com account is to manage the newsletter subscriptions, it’s not tied to your site registration or commenting system (if WordPress.com Secure Sign-On is turned off).

You could test it out by having an email address that’s only used to subscribe for Jetpack Newsletter.

I checked your site, the Register page is currently using the default WordPress login form, and WordPress.com Secure Sign On is turned off, so your users will indeed have to keep track of two logins (WordPress.com and login created locally on your site). They can be logged in at WordPress.com and on your site simultaneously.

I therefore can’t really use site registration as one login to use a site with logged-in only commenting and new post newsletter with adding in the wordpress.com login that users have to use.

An account created on the local site can’t be used to login to WordPress.com, but you could use WordPress.com Secure Sign On to allow/enforce a single (WordPress.com) login for users. Also, with Jetpack Newsletter, all the email notifications include a link to help users know were to go to manage their settings, this can help to differentiate with the separate site registration.

Hi @wporg4ssorg,

WordPress.com is an integral part of how Jetpack Newsletter works. Newsletter subscribers are provided with a WordPress.com account which allows them to manage their subscription settings. There’s more info about this at WordPress.com accounts for?subscribers.

That said, you are not required to enable the WordPress.com Secure Sign?On. You can leave it off, but in this case, bear the following in mind:

• Newsletter subscribers will manage their subscriptions settings using their WordPress.com accounts.
• To comment on the site, users will use separate accounts created directly and only on your site. You can manage those accounts from WP Admin.

Hi there, if I’m not mistaken, another site admin contacted us by email to follow-up on this. To avoid duplicate efforts, we’ll set this thread to resolved and continue by email.

That said, our suggested next step here is to run a Troubleshooting Plugin and Theme?Conflicts.

Hi @dancaragea, thanks a lot for testing, it helps to provide more context for our devs.
For now, I’m sorry to say there’s no immediate easy workaround as the fix needs to happen in the code, so depending on whether the SEO score is a deal-breaker, you might have to decide on whether to keep the Likes button or remove it until the issue is addressed. (If you create a GitHub account, you can subscribe to get updates on the issue).

The Github issue is still open, the Stale flag was removed.

In order to assess the priority of the issue, could you help us understand how the warning impacts your site?

What’s the current SEO score?

How does the SEO score changes if you disable the Jetpack Likes module and Social Sharing (Jetpack > Settings > Sharing)?