Erina (a11n)

Hi @lodetkint, based on what I see, the site was disconnected by our staff. Are you still seeing some Jetpack code running on your site? If so, can you check that the site cache is cleared?

If the issue is fixed, feel free to set this thread to resolved. Thanks.

Hi @atbgaming, the feed works, https://atb-gaming.com/feed, I’m now seeing 18 posts at https://wordpress.com/read/feeds/149861271 with Sony’s State of Play – Jan. 31, 2024 as the latest one. As the issue looks resolved, I’ll close the thread, but let us know if you still need help.

Hi there, the workaround of using the Newsletter Categories option is now live, here’s the setup guide: https://wordpress.com/support/newsletter-settings/#newsletter-categories
You’ll find it in the WordPress.com dashboard, under Settings > Newsletter.

If you have specific feedback for the developers, you can comment on the GitHub request at https://github.com/Automattic/jetpack/issues/32820.

Hi @rundeploy, we shipped a fix in 13.1.1, so that’s indeed unexpected, thanks for the report.

The warning message doesn’t consistently appear on the site, do you happen to have some special customization on the pages where the warning shows? Could you test to see if there’s a theme or plugin conflict, by following this guide.

Thanks for sharing your workaround so others can benefit from it.

Hi @atbgaming, could you make sure that the feed URL is accessible? When I try to load https://atb-gaming.com/feed , it currently returns 404 Not Found.

Our team doesn’t have any additional insights on this. Something else you can try is contacting the plugin authors and inquire on their use of Chrome Lighthouse.

Hi @jmdesignsolutions, to make sure that you’re logged in to the correct account, can you got to https://wordpress.com/me/purchases and check that the VideoPress purchase is listed there? If it’s not there, then it means that the license was bought under a different account, so you’ll login to the other account.

We can also help you here, if you don’t mind sharing the site URL. If you do not want to post the URL publicly on this forum, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Hi @dbareis, is the issue still happening? If so, could you share a screenshot, please?

Based on your description, the issue could be related to a caching issue or a conflict with another plugin or the theme.
You can troubleshoot that by clearing the site’s cache (if you’re using a caching plugin), and follow this guide to test for conflict plugins or theme.

Hi @imanpost, could you tell us more about your user case? When you say “check or validate the emails”, are you referring to the email addresses or the form sent via email?

Taking a guess, you could look into the hook grunion_pre_message_sent/ , https://developer.jetpack.com/hooks/grunion_pre_message_sent/
It fires right before the contact form message is sent via email to the recipient specified in the contact form.

Hi @gsn26, thanks for getting back to us.

Based on the Hide My WP support doc, the plugin is compatible with WP Super Cache. So, the conflict might come from some other site settings or plugins. If you’d like to give it another try, you can test with just Hide My WP and WP Super Cache active, and/or contact the Hide My WP support for additional insights.

Thanks for sharing the resolution. It sounds like ModSec was blocking Jetpack. If you happen to turn on ModSec again, you can ask the webhost to allowlist the Jetpack IP addresses listed at https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/.

As the site is now fixed. I’ll set the thread to resolved.

You’re welcome, @beitsiach. As it looks like you’re set on your end, I’ll set the thread as resolved. If you have other feedback, feel free to start a new thread. Best!

Hi @logoglo, we’d love to understand site configuration, so we can relay improvement feedback to our team.

Would you mind sharing which Jetpack features you’re using on the site? Could you perhaps share a screenshot of the active modules (on this page)?

Hi @idowebsitedesign, based on what I see, the stats are working again, can you confirm?

Sometimes, other plugins or custom code may conflict with Jetpack Stats, so if you recall making some site changes and noticing that Stats isn’t working, you can troubleshoot by undoing the changes.