Erina (a11n)

You’re welcome, @beitsiach. As it looks like you’re set on your end, I’ll set the thread as resolved. If you have other feedback, feel free to start a new thread. Best!

Hi @logoglo, we’d love to understand site configuration, so we can relay improvement feedback to our team.

Would you mind sharing which Jetpack features you’re using on the site? Could you perhaps share a screenshot of the active modules (on this page)?

Hi @idowebsitedesign, based on what I see, the stats are working again, can you confirm?

Sometimes, other plugins or custom code may conflict with Jetpack Stats, so if you recall making some site changes and noticing that Stats isn’t working, you can troubleshoot by undoing the changes.

Hi @lswebs, is the fatal error still happening? If so, could you check the PHP settings to see what the values are for max_execution_time and memory_limit, and check with the hosting provider about increasing them if needed?

Hi @benham-design, sorry to hear about your frustration. It sounds like you enjoy some of the Jetpack features, so we’d love to see how we can help. Which settings aren’t working as expected? For which functionalities do you want Jetpack to work on your site?

If you’d like us to check a specific site, feel free to share the URL here or you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Also, if you’d like to share more of your Jetpack experience, you can sign-up to talk with our Jetpack Research team, at https://jetpackresearch.blog/.

Hi @strider01, Rank Math has a setting to generate sitemaps, do you happen to have it enabled? If so, could you test by having the sitemaps generated only by one plugin at a time?

In Jetpack, you can turn on/off the sitemaps under Jetpack > Settings > Traffic.

Hi @beitsiach, if it’s now working fine for you, then it sounds that we’re all set, and you can remove the pictures.

I would have expected to be sent to a page acknowledging subscription, stating that an email was sent, – not to the WordPress.com account. Perhaps with a link to the Manage subscribed sites screen.

Thanks a lot for this suggestion! We have relayed it to our product team, if you’re interested, you can follow the request progress in this GitHub issue.

Hi @gabemartin, sorry to hear you’ve ran into some issue. If you still need help, could you please start your own thread, as per the Forum Welcome?

Start a new forum thread: https://www.ads-software.com/support/plugin/jetpack#new-post

Hi @patdundee, if you removed Jetpack through the webserver and the captcha is still there, it means that the captcha is coming from somewhere else.

Could you test by disabling other plugins through the webserver? You don’t have to remove them completely, and can disable them by renaming the plugin file (for example: jetpack-temp instead of jetpack)

If you still need help, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

I see that this is a duplicate request, and we answered it at https://www.ads-software.com/support/topic/page-view-stats-stopped-counting/

I’m setting this one as resolved.

Hi @danscrazycatlady, may I know where you’re accessing the list of WordPress sites? Is it from WordPress.com?

On WordPress.com, the sidebar will display all the sites connected to Jetpack, so if the site is disconnected, it will be removed from the list.

The Jetpack connection allowed you to manage the site from WordPress.com, but all the content was still hosted at the hosting provider, so they are the ones to ask for backups of the site.

If the web host no longer has a copy of the content, you can try to salvage content that may have been archived on the Wayback Machine, https://web.archive.org/web/20230101000000*/https://www.goodlife.sixoaks.co.uk/

To prevent this situation in the future, you might want to consider having a site backup system such that even if you change host or something goes awry on the site, you’d still have copies of your site to restore to. There are plugins to help with that, such as Jetpack VaultPress Backup.

Chrome Lighthouse is a tool for site audit performance, it may be used by some plugins installed on the site.

We’re not able to see which plugin is causing the issue, but looking at the ones installed, here are some to double-check:

• Code Snippets and Header Footer Code Manager, for custom code
• Site Kit by Google, Speed Optimizer, WP Rocket, check any options related to site optimization, performance audit.

That said, our team is also looking into exclude traffic from Chrome Lighthouse, but this is still in discussion.

Hi @gone2alpine, is the issue still happening? I subscribed to your blog, when I click on the Read more of this post in the email notification, the link does take me to the blog post.

HI @kathyeng07, we’re noticing a lot of traffic coming in from Chrome/Lighthouse, so you might want to check if the site is using a performance monitoring tool or plugin that relies on Chrome/Lighthouse, then test turning off that option or the plugin for a week to see if the traffic spike stops.

Hi @kathyeng07, thanks for the URL, I indeed see the spikes as well.

Can you recall making any changes to the site over the past few weeks that could have impacted it? Anything scheduled around Thursdays such as scheduled posts, email campaigns, or social media activity?

I’m also checking with the team on this. Thanks.

• This reply was modified 1 year, 1 month ago by Erina (a11n).