Erina (a11n)

Hi @seamusberkeley, this request requires manual assistance from our support team, please check your email inbox for a follow-up and next steps.

For future reference, since you have a paid license, you can contact us directly via this contact form for priority support. Thanks!

Hi @titotb, thanks for using Jetpack Newsletter! We have some guidance to customize it in our guide: https://jetpack.com/support/newsletter/.
If the doc doesn’t address what you’re looking for, feel free to tell us more about the customization that you’d like to do.

Thanks @pat_martinez for the heads up, the issue was indeed fixed in https://github.com/Automattic/jetpack/pull/34678

Hi @central4allgmailcom, has the issue been happening ever since you connect Jetpack? Or does it coincide with the installation of a new plugin or feature on the site?

If there’s a critical error, it would get recorded in the debug log, so you’ll want to check it or activate it (see guide).

From what I can tell right now, the Jetpack connection to your site is fine, but let us know if there’s still an issue.

Hi @ncovello, if the site is hosted at WordPress.com, please contact them directly for priority support. Make sure to be logged in with the account who owns the plan and reach them from https://wordpress.com/help.

For self-hosted sites, we can help but will need the site URL. If you do not want to post the URL publicly on this forum, you can contact the Jetpack support privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Hi @honeytrek, just to make sure we’re talking about the same thing, are you wanting to use the Latest Instagram Posts block?
I’m not seeing it on the homepage, did you remove it or put it somewhere else? If you’d like us to take another look, could you add it back?

Also, for the photos not showing, could you check if they are collaborative posts? There’s currently a bug with collaborative posts causing them to not show, https://github.com/Automattic/jetpack/issues/34729.

Hi @bauerbach, thanks for taking the time to share your feedback. I also want to clarify that Jetpack offers many other free features such as the Jetpack Blocks, Jetpack WAF (Web Application?Firewall), all the features listed on the modules page, etc… Some features like Social, Boost, and Search are available on a freemium basis, with a generous free level access to add value to the sites. We do have subscriptions to access premium features and certain products as they require technical and human resources to maintain and develop; I hope you’ll understand.

If you were interested in Jetpack for some specific reasons or goals, feel free to let us know so we can advise.

Hi @saowp, please try clearing your browser cache and/or test using a different browser.

• This reply was modified 1 year, 2 months ago by Erina (a11n).

Hi @saowp, can you first login to WordPress.com at https://wordpress.com/log-in/, then use the? Jetpack contact form?

Hi @bravo14, yes, it’s on our radar, but Threads currently doesn’t offer a way for third-party services to auto-share, once they do, we’ll add support for it.

You can follow progress for this request at https://github.com/Automattic/jetpack/issues/32215

Hi @mcopenhagen, is the issue still happening? If so, we’d need your site URL or username to take a closer look at the case. As a paid user, note that you’re eligible for priority support, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Hi @saowp, thanks for the feedback, would you be able to share a screenshot and/or let us know which site this is for so we can take a closer look?
If you do not want to post those info publicly on this forum, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Hi @jdalby, could you ensure that Jetpack isn’t blocked by the server by asking your webhost to allowlist the Jetpack IP addresses listed on this page.

Hi @samijalal, could you try the following:

• Clear your browser cache (see guide)
• Try a different browser
• if using Cloudflare, make sure it’s properly configured (see guide)
• test with a different theme, you can use Health Check for that (see guide)

If after all this, the issue still happens, please share the URL of the site. If you do not want to post it publicly on this forum, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Hi @nahbweb, looking at the browser console error (see guide), there might be a conflict with googletagmanager. Could you test turning off any plugins or code related to it, then test the subscription widget?