Erica - SkyVerge Support

Hey @seanconklin,

Thanks so much for sharing the additional details with me! Based on the stack trace, it does look like this could be related to errors when saving a card.

However, we use “tokenized” in two different ways. Sometimes we use it to talk about saving a unique token that matches up with a customer’s payment profile, so recurring payments can be processed. In this case, however, the tokenization mentioned in the error message is something expected that happens as part of every e-commerce transaction, where the processor gives us a “token” that’s used to identify the transaction for processing. It looks like this may be the part of the process where we’re seeing an error raised. In this case, a type error is raised from a PHP function expecting a nonce and getting a null value instead.

The likely culprit here is that no nonce is ever being sent to the store in the POST request when the checkout form is submitted. With this in mind, I suspect that we might be able to gather a few more details by using the browser’s developer tools on the checkout page. Would it be possible to share the store URL so we can take a closer look?

Best,
Erica

Hey?@seanconklin,

Thanks for getting in touch with us about Poynt! I apologize for the delay here. For some reason, our notification didn’t work for the original support ping, so thanks so much for pinging us directly!

I’m sorry that plugin is producing these errors. I’m happy to help out here.

I’d like to get a bit more information so that I can be sure to point you in the right direction. . Would you please let me know If you see an error like this associated with each transaction?

Additionally, has this prevented you from accepting payments?

Any additional details and/or screenshots you can include that you think would be helpful would be fantastic as well!

Best,
Erica

Hi @maik2558,

Thanks for reaching out about the plugin. I’m sorry that you’re experiencing a compatibility issue. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Erica

Hey @serafinnyc,

Thanks for coming back to me here! I completely understand your concern about vulnerabilities. With that in mind, I’ve made a note for our team with your feedback to consider updating the changelog more often to reflect that the plugin has been tested with more recent releases.

While I can’t promise that this process will be updated, I can assure you that someone from my product team will review the request and your experience and will bear it in mind for the future. I’m sorry I don’t have better news here!

Of course, if you do find an issue, please let us know so that we can look into it for you. ??

Would you please let me know if this helps you out? Please don’t hesitate to let me know if you have any other questions!

Best,
Erica

Hey?@serafinnyc ,

Thanks for getting in touch with us about WooCommerce Extra Product Sorting Options! I’m happy to help out here.

As WooCommerce recently moved away from their previous versioning to be more in line with the WordPress version system, WooCommerce 6.0 is considered a minor release and fully backward compatible.

We’re currently only updating the tested up to tags for major releases, or if we need to release a plugin fix or new feature, whichever comes first! This is to avoid “empty” releases that only require a tag update so we can focus more on bug fixes and new features for you. I’m not seeing any fixes the developers are working on at the moment, so while I can’t say when this tag would be updated just yet, there shouldn’t be any worries with running it on the latest and greatest WooCommerce version.

If you’re concerned about compatibility, I’d recommend trying things out on a staging site first. If your hosting company doesn’t provide a staging site, you can create one with the WP-Staging plugin:

https://www.ads-software.com/plugins/wp-staging/

Once you create the staging site and update WooCommerce there, you can test things out with our Extra Product Sorting Options plugin. If all goes well, you should be good to go to update your live site!

Thanks again for reaching out to confirm though, it’s definitely worth avoiding an update if it’ll break your site! Is there anything else I can help out with today?

Best,
Erica

Hey @arsoftware2018 ,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Erica

Hey @koupmi,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Erica

Hey @dosunos,

Thanks so much for the follow-up! I’m glad I was able to help out. I’ll go ahead and close the thread for now; however, if you need additional assistance with Customizer please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Erica

Hey?@arsoftware2018,

Thanks for getting in touch with us about WooCommerce Extra Product Sorting Options! I’m happy to help out here.

I took a look at the page you linked, and it looks like all the Focus vehicles are showing up before the Ford Galaxy when sorted “A to Z”:

https://cloud.skyver.ge/JrunDJgq

Would it be possible to share a screen recording or screenshots of how it’s showing up on your end?

Best,
Erica

Hey?@dosunos,

Thanks for getting in touch with us about WooCommerce Customizer! I’m so glad you’re enjoying the plugin. I’m happy to help out here.

As you can see, Customizer is compatible with the latest version WooCommerce, though I completely understand your concern. As WooCommerce recently moved away from their previous versioning to be more in line with the WordPress version system, WooCommerce 5.8.0 is considered a minor release and fully backward compatible.

We’re currently only updating the tested up to tags for major releases, or if we need to release a plugin fix or new feature, whichever comes first! This is to avoid “empty” releases that only require a tag update so we can focus more on bug fixes and new features for you. I’m not seeing any fixes the developers are working on at the moment, so while I can’t say when this tag would be updated just yet, there shouldn’t be any worries with running it on the latest and greatest WooCommerce and WordPress versions, including the next WordPress update.

Going forward, if you’re concerned about compatibility, I’d recommend trying things out on a staging site first. If your hosting company doesn’t provide a staging site, you can create one with the WP-Staging plugin:

https://www.ads-software.com/plugins/wp-staging/

Once you create the staging site and update WooCommerce and WordPress there, you can test things out with our Customizer plugin. If all goes well, you should be good to go to update your live site!

Thanks again for reaching out to confirm though, it’s definitely worth avoiding an update if it’ll break your site! Is there anything else I can help out with today?

Best,
Erica

Hey @mjmike6988,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you still have feedback you’d like to contribute please create a new thread and I’ll be happy to share it with the hardware team.

Thanks,
Erica

Hey?@koupmi,

Thanks for getting in touch with us about WooCommerce Sequential Order Numbers! I’m happy to help out here.

I’m currently running version 5.8.0 of WooCommerce and using Sequential Order Numbers on my local test site, and I’m afraid I’m not getting the same error. So I’m wondering if the conflict may be coming from somewhere else.

As a first step, I’d like to see if it might be that a conflict is responsible for this issue, and I’d like to try to rule out a theme conflict first. Would you please temporarily switch to a default theme, such as Twenty Nineteen, and let me know if the issue persists?

You can do this without disrupting your live site by using a staging site or by using the Health Check plugin which you can download here:

https://www.ads-software.com/plugins/health-check/

If you use the Health Check plugin you can access troubleshooting mode by going to Tools > Site Health > Troubleshooting. Here’s what that looks like:

https://cloud.skyver.ge/4guJwDzX

Would you please let me know how the theme switch goes?

Best,
Erica

Thanks so much for confirming that for me, @mjmike6988!

This is the support forum for the WooCommerce Poynt plugin, though I’d be happy to pass on your feedback to the hardware team. So that I can give some detailed feedback, would you please let me know your ideal workflow and a business use-case?

For instance, are you hoping to be able to upload your own custom icons? If so, would you please share some details on how this would be useful for your business?

Hey @vismithams,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Erica

Hey?@mjmike6988,

Thanks for getting in touch with us about Poynt! I’m happy to help out here.

I’d like to get a bit more information so that I can be sure to point you in the right direction. Would you please let me know if you’re referring to the icon options in the terminal?

Any additional details and/or screenshots you can include would be fantastic!

Best,
Erica