Erica - SkyVerge Support

Hi @staxwp

Thank you so much for those screenshots! Everything looks right with your setup.

As a next step, I would like to take a look at the settings for the specific subscription product. Would you please post a screenshot of the setup for me to review?

Thank you,
Erica

Hi @timih!

Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Erica

Hi @insideril!

Thanks for writing to us about Facebook for WooCommerce! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

The Facebook visibility setting will show “Sync and hide” when it is set to staging. To change the setting to “Sync and show” the product must be published.

Will you please check that the products you are having issues with are published?
?
Additionally,? would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:
WooCommerce > Status and clicking on Get system report.

Thank you,
Erica

Hi @rukeme11!

Thanks for reaching out about the plugin. Per the forum guidelines, would you please start your own topic? As we quite often see issues that look similar in nature but have very different underlying causes. A topic per user helps us focus on your specific issue to get to the root cause for you quicker!

Thank you!
Erica

Hi?@muhur!

Thanks for writing to us about Facebook for WooCommerce! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

As a first step, I would like to see what the URL is for your “Get Started” link on your Connection tab. You can find this by going to WooCommerce > Facebook and right-clicking the “Get Started” button and selecting “Copy Link Address.”

Would you please copy the link and paste it into your reply?

Best,

• This reply was modified 4 years, 5 months ago by Erica - SkyVerge Support.
• This reply was modified 4 years, 5 months ago by Erica - SkyVerge Support.

Hi @engineerized!

Thanks for reaching out about Facebook for WooCommerce! I am happy to help out here. ??
?
?Yes, this plugin supports the Facebook Conversion API. We call this server-to-server event tracking, which is linked to your pixel and behaves like browser pixel events. As this would be a partner integration, you will need to visit your Events Manager to access the data.
?
?Can I help you out with any other questions?

Best,
?Erica

Hi @staxwp!

Thanks for your question about Braintree for WooCommerce Payment Gateway! I apologize for the delay in reply, and I’m sorry to hear that the subscription dates are not populating properly. I am happy to help out here. ??

This particular payment gateway is compatible with WooCommerce Subscriptions and should not interfere with your subscription settings. Have you enabled tokenization so that the customer’s payment information can be saved for recurring payments?

I want to make sure I point you in the right direction, so I would like to see some of your settings. Would you please take screenshots of an order with the empty payment fields and your settings for both the payment gateway and Subscriptions? The settings can be found by going to WooCommerce > Settings > Payments and WooCommerce > Settings > Subscriptions. If you prefer to send these privately instead of posting them in the forum, please reach out on our website.