Eric Daams

Hi @markk26,

Sorry for not responding sooner. We don’t actively monitor this forum as we handle all our support via https://www.wpcharitable.com/support/.

It is possible to add other gateways but it requires development. If you have a developer on your team feel free to have them reach out to us via our support page.

Otherwise, we’re actively adding more gateways and we will look at adding support for one of those.

Cheers,
Eric

Hi @jimkrizan,

Sorry for not responding sooner. We don’t actively monitor this forum as we handle all our support via https://www.wpcharitable.com/support/. Since Payfast is a premium extension, we’re not allowed to help you with this issue on this forum as per WordPress’ forum rules, but if you still need a hand with this we’d be happy to help you if you message us via our support page.

Cheers,
Eric

Hi @locella96,

Sorry for not responding sooner. We don’t actively monitor this forum as we handle all our support via https://www.wpcharitable.com/support/.

This error message happens when an error happens in the donation processing relating to validating a couple security checks; essentially it means that those security checks failed, thus preventing donations.

In the past, we have seen this error crop up on sites where there is caching interfering. I see you have caching installed. If you’re still encountering this error, try adding the donation page to your cache exclusion list — most caching plugins allow you to do that.

Cheers,
Eric

Hi @feroxy,

Sorry for not getting back to you sooner on this, but there is a way to do this by appending ?amount={amount goes here} to your URL. For example if your donation page is https://myorg.org/donate/, you can pre-select a donation amount of $25 like this:

https://myorg.org/donate/?amount=25

Cheers,
Eric

Hi @ahmad-farid,

I think you may have been in touch with our support about this, but if not and for those who are wondering, the way to do this is with the [charitable_my_donations] shortcode:

https://www.wpcharitable.com/documentation/account-shortcodes/#charitable_my_donations

It gives donors a list of the donations they have made, so they can access their receipts.

Cheers,
Eric

Hi @ahmad-farid,

Sorry for not responding sooner. Looking at your donation page, the login form is showing up the way I would expect on https://www.altaqwamosque.org/campaigns/masjed-donation/donate/

On the https://www.altaqwamosque.org/campaigns/masjed-donation/ page, which is the campaign page, it’s not showing the donation form but shows a Donate button which links to the donation form on a separate page.

Feel free to get in touch with our support via https://www.wpcharitable.com/support if you still need a hand with this.

Cheers,
Eric

Hi @envyct,

The hook I would recommend using is charitable-completed_donation. This hook is fired when the donation is marked as completed, which means it’s been paid. Callbacks will receive the donation ID as the first argument.

Cheers,
Eric

Hi @code44,

I’m not aware of the Quick Donation plugin and that error message doesn’t sound like any that Charitable sends. If that’s something that came with Charity Home, please get in touch with the theme support as they should be able to help you.

Cheers,
Eric

Hi @armalena,

Thanks so much for posting back here with a bit more feedback. I was able to reproduce the error you mentioned on 404 pages and have written a fix, which will be included in Charitable 1.6.48. Here’s the issue I created for the problem: https://github.com/Charitable/Charitable/issues/864

Would you be able to give me more details about the ACF & Font Awesome conflict? ACF is a popular plugin and a lot of our users use it, so if there are problems there I’d definitely like to get those fixed. If you could describe what doesn’t work the way you’d expect, that would be super helpful in getting that fixed.

Cheers,
Eric

Hi @armalena,

I’m the lead developer for Charitable. I’m so sorry to hear you’ve encountered bugs with Charitable! Obviously that’s not great and we work hard to sort out any issues.

Have you been in touch with our support about the issues you encountered? You can reach us via https://www.wpcharitable.com/support.

If you haven’t, would you mind sending us a quick email or posting here to let us know what problems you had? We would really appreciate the opportunity to tidy up any bugs or conflicts with other plugins or WordPress itself.

Cheers,
Eric

Hi @jb0591,

I’m a little confused by what you mean. Could you post a link to your page where you’re showing the donor stats?

Cheers,
Eric

Hi @ckov1,

Countries and currencies can both be added using code. Which country/currency are you wanting to add?

I’m not 100% sure what you mean in terms of the button, but it sounds like you want a button that when clicked will open the donation form. If so, you can achieve this by adding a little bit of custom code, which you can find here:

https://github.com/Charitable/library/blob/master/donations/add-donate-button.php

You can use the Code Snippets plugin to add this to your site.

Once you have done that, you can add a donate button like this:

[charitable_donate_button campaign_id=123] // replace 123 with the ID of the campaign

Cheers,
Eric

Hi @adcreatorsmena,

Yes, you can accept Venmo payments with our Braintree integration:

https://www.wpcharitable.com/extensions/charitable-braintree/

Cheers,
Eric

Hi @totalcrowdfunding,

Could you please email us via https://www.wpcharitable.com/support/ with the email address you used to make the purchase initially? We can cancel your subscription within our system then.

Cheers,
Eric

Hi @mychildren2020,

There is no built-in shortcode for this I’m afraid. We’re working on providing a more flexible way to add this in the future, using the block editor.

Cheers,
Eric