Eric Daams

Hi @blair08,

Charitable doesn’t have an extensive reporting feature. However, it’s possible to download a CSV of all donations and you may be able to import that into a reporting tool.

Cheers,
Eric

Hi @blair08,

There is no WooCommerce Checkout integration available for Charitable I’m afraid.

Cheers,
Eric

Nice work Vishal!

Hi @rosbiffer,

Ah, seems like all the support requests we received had it as .com, so that explains why none of those emails reached you. I forwarded the most recent thread to web@p….together.org. If you still need a hand with any of the previous issues you mentioned (it sounds from your other messages that they may have been resolved), please let me know.

Cheers,
Eric

Hi @rosbiffer,

I’ve sent these emails to web@p….together.com (leaving that partially empty to avoid spammers bothering you). I also sent a separate email to contact@p….together.com.

Cheers,
Eric

Hi @rosbiffer,

I’ve marked this as resolved since I was able to find your name/email that you sent emails from, as mentioned in my response to your other message.

Cheers,
Eric

Hi @fceadmin,

The best way to add a field to the Campaigns export is with the Campaign Fields API. Here’s some sample code showing how to do that:

add_action( 'init', function() {
    $field = new Charitable_Campaign_Field( 'my_meta_field', array(
        'label'          => 'My Meta Field',
        'admin_form'     => false,
        'show_in_export' => true,
        'email_tag'      => false,
        'value_callback' => function( Charitable_Campaign $campaign ) {
            return get_post_meta( $campaign->ID, 'my_meta_field', true );
        },
    ) );

    charitable()->campaign_fields()->register_field( $field );
} );

The ‘label’ will be used as the export column header. ‘show_in_export’ needs to be true to have it added to the Campaign export. Finally, ‘value_callback’ should be a function that returns the value of the post meta field. This function will receive a Charitable_Campaign object as the first parameter. The example above gets the value of a post meta field with a key of ‘my_meta_field’.

Hope that helps! If you’re not sure how to add code like this to your site, check out our guide here:

https://www.wpcharitable.com/documentation/3-ways-to-add-code-customizations-to-your-site/

Cheers,
Eric

Hi @rosbiffer,

I see you sent this through our support form as well. My colleague Wes replied on September 24. Can you please make sure your email is not blocking emails from [email protected] as it seems like none of our replies are coming through (we have replied to each of your other messages as well).

Re. offline donations, those can be added via Charitable > Donations > Add Donation in the WordPress dashboard.

Cheers,
Eric

Hi @jaswinder1232,

This sounds like an issue related to Charitable Ambassadors. If you’re still having this issue, please get in touch with our support via wpcharitable.com/support.

In the meantime, I would suggest checking to make sure you are on the most recent version of Charitable Ambassadors, as the particular issue you mentioned was a problem in older versions.

Cheers,
Eric

Hi @rosbiffer,

Yes, we do actively support Charitable and we respond to most emails within 24 hours during the week.

I couldn’t find any emails for your username. What name did you use in your emails?

Cheers,
Eric

Hi @blair08,

For the label, try this:

$field->set( 'donation_form', 'label', 'Complete Address' );

If that doesn’t work, could you let me know how you are adding this code to your site?

Cheers,
Eric

Hi Blair,

Yes, the core Charitable plugin will work fine and will continue working normally if you install add-ons later. The add-ons are plugins that you install alongside the core Charitable plugin.

Cheers,
Eric

Hi @blair08,

There are a few things that could be happening. First, could you try clearing your cache on the page?

If that doesn’t change anything, can you double-check whether all five donors used different email addresses? If a donor makes multiple donations, they count as a single donor.

Cheers,
Eric

Hi @octoberslist,

That’s a theme on ThemeForest. You’ll need to reach out to their support:

https://themeforest.net/item/charitus-charity-donation-fundraising-wordpress-theme/20093842

Cheers,
Eric

Hi @octoberslist,

This sounds like the same question you asked in your other message. I just responded there; could you please redirect this question to the theme developer as it’s dependent on your theme how you would achieve this?

Cheers,
Eric