Eric Daams

Hi @octoberslist,

This sounds like a theme-specific question. Could you ask the support for the theme you’re using? If you’re using our Reach theme, you can just post your question at https://www.ads-software.com/support/theme/reach/

Cheers,
Eric

Hi @skinniyah,

Ah, that’s not an integration that is managed by us, so I’m not sure how to do that with Instamojo. I would recommend reaching out to the developer of that integration to see how to achieve what you want.

Cheers,
Eric

Hi @girouardmichellee,

I’m going to mark this as resolved for now since I haven’t heard back from you but please reach out if you need a hand with anything.

Cheers,
Eric

Hey @kzeni and @swmarlow,

We released an update today that fixes a couple Javascript-related issues with Charitable. Charitable wasn’t using out of date jQuery techniques, but we were using the jquery-core library in WordPress (instead of the more commonly used jquery). It looks like jquery-core was removed in WP 5.5, which is why this started causing problems in a few different places, where Charitable’s scripts were loading before the jQuery library.

Cheers,
Eric

Hi @skinniyah,

That should be possible. Which payment gateway are you using?

Cheers,
Eric

Thanks @jdickey1 — what an awesome review! So glad you’re enjoying Charitable. ??

Cheers
Eric

Hi @jainawordpress123,

Sorry for taking a while to get back to you about this. Campaigns are created as custom post types, so they are stored in the WordPress posts table, with meta in the postmeta table.

Cheers,
Eric

Hi @girouardmichellee,

Were you able to resolve this issue with Tiny Giant Studios?

Cheers,
Eric

Hi @zefrem23,

Since I haven’t heard back from you I have marked this as resolved, but please feel free to comment if you’re still experiencing issues with this.

Cheers,
Eric

Hi @swmarlow,

Sorry to hear you’re getting errors with widgets. I haven’t been able to reproduce this. Which Charitable extensions do you have installed?

In the meantime, the following plugin may resolve the problem:

https://www.ads-software.com/plugins/enable-jquery-migrate-helper/

Cheers,
Eric

Hi @girouardmichellee,

It sounds like this might be an issue with the Charitable Designer extension. I’m not very familiar with it; could you try reaching out to Tiny Giant Studios support to see if they can help you with this?

Cheers,
Eric

Hi Frank,

I would suggest using a child theme. This will at least allow you to override the templates that the theme adds, which will give you a simple way to fix any problems caused by the clash here.

That does still leave the possibility of errors in the admin side of things; it may be possible to work around some or all of those, but would need to be fixed on a case by case basis. Again, the child theme could be helpful here, because you could add any functions that the theme is expecting to exist in the child theme’s functions.php file.

If you run into any issue with the theme/plugin incompatibility issue, you can always reach us in support. ??

Cheers,
Eric

Hi Frank,

These errors all seem to be stemming from your theme, or the plugins connected to your theme (i.e. CMSMasters Content Composer). Looking at the first error you mentioned, I see in that cmsms-theme-options.php file towards the top it has this:

if (class_exists('Cmsms_Donations')) {
	require_once(CMSMS_OPTIONS . '/cmsms-theme-options-campaign.php');
	require_once(CMSMS_OPTIONS . '/cmsms-theme-options-donation.php');
}

It looks to me like there may be some kind of CMSMasters Donations plugin that the theme is specifically built to work with. It looks like their plugin also registers a campaign and a donation post type, just like Charitable does, and because of the overlap, their theme is loading custom functionality that should only be loaded when their plugin is active. It isn’t active, but Charitable has the same post types, so their theme then tries to use those functions which don’t exist.

Unfortunately, from our end there is nothing we can do about this, since the theme is calling these functions without Charitable knowing anything about it. ??

It’s good you were able to resolve the issue in terms of getting rid of the errors. Hopefully that will fix it, but there may be some weird side-effects from the theme expecting its plugin to be working — I’m not familiar enough with the theme to be able to say for sure.

Cheers,
Eric

Hey @terra3110,

I appreciate you changing your rating, but would still love to help resolve the issue you had with themes if you can let me know which ones you encountered problems with. ??

Cheers,
Eric

• This reply was modified 4 years, 5 months ago by Eric Daams.

Hi @terra3110,

Really sorry to hear you encountered problems with Charitable! Which themes did you have problems with? We have specifically designed Charitable to work alongside any theme, so we would love to fix whatever issues you encountered.

Cheers,
Eric