ericmjorgensen

Thanks, Hugh!

I’m running my own VPS at Digital Ocean.

Messing around with stuff further produced some different, inconsistent results, so now I’m not even sure if I was right about the original cause of the problem. Something does seem to have broken as of 1.14.6, though.

FYI: the issue can be temporarily resolved by removing the @ssp_readfile_chunked() or part of line 957 of the file class-ssp-frontend.php, leaving it to read header( 'Location: ' . $file ); You may run into a file size limit by doing this, but, if your download links aren’t working now, it probably doesn’t matter much.

The developer will need to implement a more permanent fix, however.

Unfortunately, I’m having the same issue on my site since upgrading to 1.14.6.

https://uturnpodcast.com

Chris –

Thanks for the idea, but I’m pretty sure it’s not the cause of the problem, as, in my test form, I’m only using two kinds of Gravity Forms fields: single-line text and email. Just to be safe, I changed the email field to a single-line text field, and the submission still errors out. Frustrating!

For now, we are going to just go with a HubSpot embed. Thanks for taking a look anyway!

– Eric

Thanks for taking a look! Being unable to replicate the issue is frustrating, I know. And it doesn’t help that HubSpot support doesn’t have access to any kind of API console that would help determine why the requests are getting rejected. Their documentation for the Forms API says that a 404 should only be issued if the form ID passed doesn’t exist within the HubSpot account, but that doesn’t really make sense since I compared the GUID sent and the one listed within HubSpot itself.

Here’s the exact error: “Contact Requests: HubSpot rejected the submission with an error 404 for “New Contact Us 10202015 LRN Website” [7b7ebcd3-b274-41c8-8fd9-e0bdec9758ad].”

Note that I’ve received the same error when using two different HubSpot forms.

Hi Chris –

Thank you so much for the reply. Using a new I’m still getting the 404 error in the back-end, but the final error in the log is: “Form Feed could not be sent to HubSpot.”

Here’s the raw log output:

[2015-10-29 14:30:42] Plugin Booted Up
[2015-10-29 14:30:57] Plugin Booted Up
[2015-10-29 14:30:58] GF_Hubspot_Base::_get_form(): Form [be289e95-17eb-4fd2-a0fb-2ab3756bcec7] details collected from HubSpot
[2015-10-29 14:30:58] O:8:"stdClass":26:{s:4:"guid";s:36:"be289e95-17eb-4fd2-a0fb-2ab3756bcec7";s:4:"name";s:9:"Test Form";s:6:"action";s:0:"";s:6:"method";s:4:"POST";s:8:"cssClass";s:15:"hs-form stacked";s:8:"redirect";s:0:"";s:6:"fields";a:3:{i:0;O:8:"stdClass":18:{s:4:"name";s:9:"firstname";s:5:"label";s:10:"First Name";s:4:"type";s:6:"string";s:9:"fieldType";s:4:"text";s:11:"description";s:0:"";s:9:"groupName";s:18:"contactinformation";s:12:"displayOrder";i:-1;s:8:"required";b:0;s:15:"selectedOptions";a:0:{}s:7:"options";a:0:{}s:10:"validation";O:8:"stdClass":4:{s:4:"name";s:0:"";s:7:"message";s:0:"";s:4:"data";s:0:"";s:19:"useDefaultBlockList";b:0;}s:7:"enabled";b:1;s:6:"hidden";b:0;s:12:"defaultValue";s:0:"";s:12:"isSmartField";b:0;s:15:"unselectedLabel";s:0:"";s:11:"placeholder";s:0:"";s:21:"dependentFieldFilters";a:0:{}}i:1;O:8:"stdClass":18:{s:4:"name";s:8:"lastname";s:5:"label";s:9:"Last Name";s:4:"type";s:6:"string";s:9:"fieldType";s:4:"text";s:11:"description";s:0:"";s:9:"groupName";s:18:"contactinformation";s:12:"displayOrder";i:-1;s:8:"required";b:0;s:15:"selectedOptions";a:0:{}s:7:"options";a:0:{}s:10:"validation";O:8:"stdClass":4:{s:4:"name";s:0:"";s:7:"message";s:0:"";s:4:"data";s:0:"";s:19:"useDefaultBlockList";b:0;}s:7:"enabled";b:1;s:6:"hidden";b:0;s:12:"defaultValue";s:0:"";s:12:"isSmartField";b:0;s:15:"unselectedLabel";s:0:"";s:11:"placeholder";s:0:"";s:21:"dependentFieldFilters";a:0:{}}i:2;O:8:"stdClass":18:{s:4:"name";s:5:"email";s:5:"label";s:5:"Email";s:4:"type";s:6:"string";s:9:"fieldType";s:4:"text";s:11:"description";s:0:"";s:9:"groupName";s:18:"contactinformation";s:12:"displayOrder";i:-1;s:8:"required";b:1;s:15:"selectedOptions";a:0:{}s:7:"options";a:0:{}s:10:"validation";O:8:"stdClass":4:{s:4:"name";s:5:"email";s:7:"message";s:34:"Please enter a valid email address";s:4:"data";s:0:"";s:19:"useDefaultBlockList";b:0;}s:7:"enabled";b:1;s:6:"hidden";b:0;s:12:"defaultValue";s:0:"";s:12:"isSmartField";b:0;s:15:"unselectedLabel";s:0:"";s:11:"placeholder";s:0:"";s:21:"dependentFieldFilters";a:0:{}}}s:10:"submitText";s:6:"Submit";s:10:"followUpId";s:0:"";s:16:"notifyRecipients";s:0:"";s:23:"leadNurturingCampaignId";s:0:"";s:15:"formFieldGroups";a:3:{i:0;O:8:"stdClass":3:{s:4:"name";s:7:"group-0";s:10:"fieldNames";a:1:{i:0;s:9:"firstname";}s:7:"default";b:1;}i:1;O:8:"stdClass":3:{s:4:"name";s:7:"group-1";s:10:"fieldNames";a:1:{i:0;s:8:"lastname";}s:7:"default";b:1;}i:2;O:8:"stdClass":3:{s:4:"name";s:7:"group-2";s:10:"fieldNames";a:1:{i:0;s:5:"email";}s:7:"default";b:1;}}s:9:"createdAt";i:1445972565545;s:9:"updatedAt";i:1445972577943;s:15:"performableHtml";s:0:"";s:12:"migratedFrom";s:0:"";s:19:"ignoreCurrentValues";b:0;s:8:"metaData";a:0:{}s:9:"deletable";b:1;s:13:"inlineMessage";s:0:"";s:18:"socialLoginEnabled";b:0;s:16:"socialLoginTypes";a:2:{i:0;s:8:"FACEBOOK";i:1;s:10:"GOOGLEPLUS";}s:5:"tmsId";s:0:"";s:14:"captchaEnabled";b:0;s:12:"campaignGuid";s:0:"";s:12:"embeddedCode";s:201:"<script charset="utf-8" src="https://js.hubspot.com/forms/current.js"></script>
<script>
  hbspt.forms.create({
    portalId: '319387',
    formId: 'be289e95-17eb-4fd2-a0fb-2ab3756bcec7'
  });
</script>";}
[2015-10-29 14:30:58] GF_HubSpot::process_feed(): Feed Processing for Form "Test Form" (be289e95-17eb-4fd2-a0fb-2ab3756bcec7)
[2015-10-29 14:30:59] GF_HubSpot::process_feed(): Form Feed could not be sent to HubSpot [be289e95-17eb-4fd2-a0fb-2ab3756bcec7]
[2015-10-29 14:30:59]