erscampbell

Thanks for your response. I gave your suggestion a try and got the following error message: “You attempted to edit an item that does not exist. Perhaps it was deleted?”

I’m certain I didn’t delete it. Any other ideas?

Hi shaibaz_m –

We don’t handle support requests on this forum, but instead have a system on our website where we handle them: https://gopostmatic.com/support

Submit a ticket there and I’d be happy to start working on your issue for you.

Elissa

Hi Jay –

I’m glad that it worked out for you.

For future reference, we don’t actively monitor this support forum. We handle all of our support requests via our website.

Elissa

Hi onliniak,

I’m glad to hear that you’re all set.

Elissa

Hi bilzjkhan –

So sorry for the delay in responding to you!

Can you submit a support ticket on our website? It will be much easier for us to work with you there.

Thanks,
Elissa

Hi onliniak,

I see that you have already submitted a support ticket via our website. We’ll work with you on the issue over there.

Elissa

Hi piyosuke –

We’re happy to help you sort this out.

Please submit your issue via our support site. It will be easier for us to diagnose your problem.

Thanks!
Elissa

Hi onliniak –

We’re happy to help you sort this out.

Please submit your issue via our support site. It will be easier for us to diagnose your problem.

Thanks!
Elissa

Hi webdevmattcrom,

We handle all of our Epoch support requests on Github. I have submitted a ticket there on your behalf.

Elissa

Hi HaloPinay –

At Postmatic, we pride ourselves on providing exceptional customer service and for that reason, I’d like to comment on your statement about our not responding to your emails.

You didn’t send us multiple emails about this issue, but only one. I personally responded to you on 4/27 (within 24 hours) and our system shows that you viewed that message on 4/27 @ 5:11 p.m. You never wrote back to me to indicate that your problem wasn’t resolved. I’m not really sure what more we could have done in this situation.

I’m glad that you’re all set now. I hope that you will still consider signing up for our Premium plan.

Elissa

Hi Kuurt –

Please submit your issue via our support site. It will be easier for us to diagnose your problem.

Thanks!
Elissa

Sorintje –

Thanks for your kind works and we’re sorry for taking so long to respond to you!

We have an article on our website that talks about how to use Postmatic with WpDiscuz.

If you need further assistance, just let us know.

Elissa

mcpeanut & friedclyde –

We’re aware that the Facebook avatar isn’t pulling in like it should and we’re looking into it.

We’re always looking for folks to help us work on the plugin as a contributor. If you’re interested, jump in on the conversation on Github. We can add you as a contributor – just let us know if you’re interested.

Elissa

Hi keytastic –

I saw that you currently have a support ticket in our system and that you’ve working with Jason on this.

I recommend that you continue the discussion there so that any issues specific to your site can be addressed.

Thanks,
Elissa

Hi stephencaosemene,

Wow – that’s great that you’ll be using our plugin on all of your sites! We appreciate your support!

If you have any questions or need assistance, just let us know.

Elissa