esales2000

If I delete the [email protected] auto-assign rule,
then when the user creates a new ticket.. the ticket is auto-assign to all the agents.

I want that if user creates new ticket, it will be auto-assign to [email protected] (admin agent ).
but I want, if an agent will create a ticket, he will automatically assign to his own ticket.

Hi Nikhil,

Thank you for your reply.
The problem is that I make a rule to assign automatically, new tickets from KITCHEN category to [email protected] .

I will explain >

Symptom:
Every new ticket in the KITCHEN category, been forwarded to [email protected] agent.
even if [email protected] adds a new ticket from his agent account.

Steps:
1. AGENT1 logged to his tickets control panel.
2. press the +ADD TICKET button.
3. fill in the details of the ticket ( there is no option to choose an agent, at this point, and it’s better to have because sometimes you need to open a ticket to another agent )
4. press SAVE ( to create the new ticket )
5. the AGENT1 doesn’t see his new ticket, because the ticket is assigned to [email protected].

Result:
In order to solve this issue, I need to delete the [email protected] auto-assign rule..

Hello,

Thank you for your fast reply and great support.
I changed all of them to Enable.

1. View unassigned – Enable
2. View assigned me – Enable
3. View assigned others – Enable

But, I want that every Agent will see only his own tickets.

If i will enable View assigned others it allow to agents see each other tickets?

Привет Alex ??

Thank you for your fast reply.
https://www.temporary-url.com/C01CC

I turned off the plugin. can you please write me, so i will re active the plugin?

Hi Andrei,

Thank you for your fast reply.
You are right, I’m using the WP Rocket plugin.
I cleaned all Cache and now everything is working fine.
you got ***** from me for your support and plugin.

Hi Niklas,

Thank you for your fast reply.
I saw those files, but every time there will be an update I need to change it again manually …

Is it possible to help with the translation?

Hi Peter,

Thank you for your great support !!!
I use the HIDE MY WP plugin ( I changed the wp folders and the plugins folders ).
Do you know of any issues with FLATSOME theme and WORDFENCE?

Hi Peter,

I`m sorry for the late reply.
I sent the diagnostic report.

Thanks in advance

Hi @wfpeter

i hope you are doing well.
i try all your suggestions, but nothing solve the issue

Hi peter,

im using User Role Editor Pro plugin and im using the default login/registration page.
with admin accounts, the 2FA is working ( they can login using 2fa ).

but, customers don’t have an option to activate the 2fa option from the MY ACCOUNT page.

right now, the CUSTOMER role having :

wf2fa_activate_2fa_others – unable
wf2fa_activate_2fa_self – enable
wf2fa_manage_settings – unable

Hi Peter,

Thank you for your fast reply.
Users are at “customers” group.
Wordfence > Login Security > Settings > i checked (enable) “customers” group.

But, at the users EDIT PROFILE page… there is no “Wordfence Login Security” ..

right now, the only way to enable 2FA for a user, is from the ADMIN interface..

im using FLATSOME theme ..

• This reply was modified 3 years, 4 months ago by esales2000.

Thank you for your fast reply.
Last version

Hi,

Thank you for your fast reply!
Both free.
any option to fix this issue some how?

the problem i found is because of a snipped im using for product without a qty .
i`m using a snipped to hide the BUY NOW button .. when no qty

// hide buy now botton qty 0
function wpa_109409_is_purchasable( $purchasable, $product ){
if( $product->get_price() == 0 )
$purchasable = false;
return $purchasable;
}
add_filter( ‘woocommerce_is_purchasable’, ‘wpa_109409_is_purchasable’, 10, 2 );
// change link in login
function the_url( $url ) {
return get_bloginfo( ‘url’ );
}

add_filter( ‘login_headerurl’, ‘the_url’ );

is there any other solution that i can use ?

i found the reason, its because im using child theme …