estellew

Based on the previous comments, it had appeared to me the plugin was abandoned.

I will open a ticket now.

Thank you, that did the trick!

Yes I created a new page and posted the shortcode. When I publish and try to view that page I get a 500 error, but only for that page.

I will post an issue on your forum as you have suggested in your second reply.

I logged in to my premium account page and selected ‘Support’ from the menu, filled out the form at https://www.pickplugins.com/contact/ (on 2 different occasions) and received message on form page “Email sent”. I did not get any email response so I am guessing even though the page says “Email sent” that you did not receive my messages.

I installed the free plugin and created a post grid, used the shortcode on page and it appeared as I expected.

When I purchased the premium plugin, I removed the free plugin, installed the premium plugin. The original post grid I created under the free plugin shows up in the post grid list. But the page on which it is displayed shows 503 error. I created a second post grid with the premium plugin and when I place this on page I get a 503 error on that page. When I remove the premium plugin and reinstall the free plugin, it works fine.

So the premium plug does not work on my site, but the free plugin does.

Thanks Support – I will copy the above issues to your support email address.

BTW, I found this forum via the free plugin so it’s natural to assume there is support provided here. It might be good to put a notice on www.ads-software.com to that effect as others appear to be of the same misunderstanding.

Hello again

After looking at the list of support messages on this forum, it’s disappointing that responses to issues regarding this plugin appear to be very selective and sporadic. It’s been over four months since I posted the above and have not heard a whimper in response.

Not really good form when you are selling premium add ons to the plugin as it doesn’t inspire confidence that issues with the paid add ons will get the attention needed if there are issues.

Estelle