estherprintful

Hey! Esther from Printful here. Thanks for bringing this up!

Yes, we are aware and prepared. We’ll implement the necessary changes to keep supporting this platform.

Hey! Esther from Printful here.
The most common issue for this can be your server. In this case, you’ll need to contact the host directly to solve this problem.

Hey! Esther from Printful here.

This error could mean that something on your server’s side is creating connection issues. It can either be an unsupported plugin, server issues, or a variety of other problems.

Please reach out to your hosting provider to see if they can assist you further.

Hey! Esther from Printful here!

Sorry if I’m late to the thread. I just checked your store, and the issue you’re describing also applies to t-shirts. Am I correct to understand that you want the appropriate mockup to show up when selecting a color?

In a lot of cases, you could disable any plugins that could cause this issue. Here are the usual culprits – WPML Translation Management, WPML String Translation, WPML Media, Yoast SEO, WooCommerce Multilingual, and WPML Multilingual CMS. Try disabling them and pushing a product once more from Printful.

Hey, Esther from Printful here!
I just left a comment about this under another post, but I’ll post here as well.
Have you tried disabling any plugins that might be causing this issue? And refreshing data?

Hey, @ptscoaching! Have you tried disabling any plugins that might be causing this issue? And refreshing data?

I see! Well, you could disable the size guide being added during the product push process. However, if the product you’re adding is a separate listing, it would be best to let the size guide be added, even if you already have the same product listed.

Hey! Esther from Printful here!
If I’m not mistaken, unsycing Printful products should do the trick, but I’d suggest checking this with ShiptStation Support. You can contact them here – https://help.shipstation.com/hc/en-us

• This reply was modified 1 year, 10 months ago by estherprintful.

Hey! Esther from Printful here!

Could you elaborate on your question, please? Is the size guide pushed twice when pushing a single product to your store?

Hey, Esther from Printful here!
This error usually means that something on your server’s side is creating connection issues. It can either be an unsupported plugin, server issues, or a variety of other problems. Please reach out to your hosting provider to see if they can assist you further.

Hey! Esther from Printful here!
Jetpack is a plugin currently not supported by our integration. Please try to disable this plugin and see if that fixes the issue. If it still persists, please check if your Woocommerce URL matches both on Printful and on Woocommerce settings.