eugeniag

Could it be that i use elementor as my editor?

Hey Christine! Thank you for steping up! I did the fresh install and still no picture showing :(. This is the link to one of them:

https://external.faep5-1.fna.fbcdn.net/safe_image.php?d=AQBL6-GxqAnpN9Nd&w=300&h=300&url=https%3A%2F%2Floskimonosdelacondesa.com.ar%2Fwp-content%2Fuploads%2F2020%2F08%2FIMG_9492-copy.jpg&cfs=1&_nc_cb=1&_nc_hash=AQCXbAKDWFREFeZf

What else can I try?
Thanks!
Eugenia

Also found this error in the catalog in fb

“Pixel has low event source match rate
Some content_ids sent from pixel fires by this pixel do not match any catalog associated to the pixel, This could be because your catalogs aren’t up to date, or because the item IDs in your catalogs don’t match the content_ids in your pixel”

Done, problem still remains! And (new thing) when I go to manage connection on the fb plugin i get an “Error on managing Facebook Business Extension” – which says “Configure a Facebook enterprises extension in order to be able to administer configuration”, which of course was already configured! Otherwise I wouldn′t have the catalog. Maybe the answer is to uninstall an install everything again?

Sure! Here is one:
https://loskimonosdelacondesa.com.ar/wp-content/uploads/2020/08/IMG_9670-copy.jpg
They are all 800 x 1067, may that be it?

Hey! Thank you for the reply! Of course, images are uploaded directly and only through wordpress – woocommerce as main product picture and product gallery images (don′t know if those are the exact terms as mine is in spanish) but i don′t use any other pluggin to modify them and don′t change anything in the facebook catalog either. I do have optimization plugins:
– Autoptimize (the only 2 options related to images are deactivated)
– use to have jetpack but it completly broke my site a few days ago so I deactivate it, which leads to woocommerce up stop working at all haha and still fb catalog lacks the images

Hope that helps!
Thanks!
Euge