EventPrime Support

Hi Jan

Thank you for reaching out! I understand you’re having trouble accessing theeventprime.com, and I’d like to help you resolve this.

We tested the website and everything appears to be working as expected on our end. However, the issue you’re facing could be related to network or device-specific factors. To help resolve the issue, please try the following steps:

• Try accessing the website from a different device or network.
• Clear your browser cache and cookies.
• Disable any VPN, proxy, or firewall settings that might be interfering with the connection.
• Ensure your browser is up to date.

If the issue persists, could you kindly let us know which device and browser you’re using? This will help us assist you further.

We’re here to help and will do our best to get this resolved for you.

Thank you for reaching out and sharing the link with us.

To help diagnose the issue with the default staggered view, could you please try switching to a different theme and check if the issue persists? This will help us determine if the problem is theme-related.

If the issue continues, please let us know, and we will be happy to assist further.

Thank you for your feedback on SEO.

Regarding your query about customizing the single event page layout separately from the main event page, you can achieve this using our newly introduced “Layout Template” option. Please follow these steps:

1. Copy the “default” folder from [plugin root]/public/partials/themes to [your current theme directory]/eventprime/themes.
2. Rename the copied folder to “custom-ep-templates” (or any name of your choice).
3. To make changes to the single-event page, you need to edit the “event-tpl.php” file, and for event listing, the “events-tpl.php” file. The relevant sub-files for these are stored under the “event” and “events” folders respectively.
4. Once your modifications are complete, navigate to “Settings > General” and select “Custom-Ep-Templates” from the “Layout Template” dropdown.

If you have any further questions, please don’t hesitate to reach out to us.

Thanks for reaching out to us.

Please make sure that you have enabled all the APIs as well.

If the issue persist please let us know.

Thanks for the feedback.

We have forwarded your request to our planning and development for further consideration and action.

If you have any further questions, please don’t hesitate to reach out to us.

Thank you for your kind words.

Regarding your request, the venue name is currently displayed in all views except the calendar. This is an issue in our latest version, and we will add this fix in our upcoming release.

Additionally, at present, each event can be assigned to only one venue. However, we understand the value of supporting multiple venues for a single event, and we have forwarded your request to our planning and development team for consideration in future updates.

Please feel free to reach out if you have any further suggestions or questions.

Thank you for bringing this issue to our attention. We appreciate your feedback, and we want to assure you that we are committed to resolving this issue in our upcoming releases.

Your input is valuable to us, and we look forward to delivering an improved experience in the future.

Thanks for the update.

If you have any further questions, please don’t hesitate to reach out to us.

Thank you for your inquiry.

The Admin Attendee Booking extension allows admins to manually add attendees using the frontend booking workflow, without requiring payment. Admins can initiate bookings from the backend events page and filter events by keywords, event type, date, and event site. All admin-created bookings appear in the Attendees section alongside frontend bookings.

To use it, go to WordPress Dashboard → EventPrime → Bookings, click ‘New Attendee Booking’, and complete the process via the event’s frontend page.

We value your feedback and will consider enhancements in future updates. Let us know if you need assistance!

1,2 Thank you for your feedback. We’ve forwarded your request to our team for possible future updates.
If you have any other questions, feel free to ask!

3. Yes, EventPrime does provide an option to filter events by type in the calendar view.

Thank you for reaching out!

Yes, you can now customize the layout of all EventPrime-generated pages using our newly introduced “Layout Template” option under “Settings > General”. To do this, please follow these steps:
1. Copy the “default” folder from [plugin root]/public/partials/themes to [your current theme directory]/eventprime/themes.
2. Rename it to “custom-ep-templates” (or the folder name of your choice).
To make changes to the single-event page, you need to edit the “event-tpl.php” file. The relevant sub-files for these are stored under the “event” folder respectively.
3. Once you have made the modifications, navigate to “Settings > General” and select “Custom-Ep-Templates” from the “Layout Template” dropdown.

If you have any further questions or concers, let us know.

Thank you for sharing the screencast.

Please temporarily deactivate all plugins except EventPrime and check if the problem persists. This will help identify any potential conflicts.

If the issue continues, please let us know. We are here to help.

Thank you for reaching out to us.

Currently, ticket details appear in user confirmation emails but not in admin emails using (order_item_data). We’ve shared your request with our team for possible future updates.

Let us know if you need further assistance!

Hello @arburrows,

Thank you for reaching out!

Our team has taken note of it and will implement a resolution to address this in one of our upcoming releases.

If you have any further questions or concerns, please let us know – we’re here to help!

Hello @shizart,

Thank you for writing to us!

Access to all sub-menus is restricted to administrators by default. However, you can grant specific users access to the ‘Calendar’, ‘Report’, and ‘Email’ sub-menus by assigning them the ‘publish_em_events’ capability.

If you have any further questions or require additional information, please let us know.