EventPrime Support

Thank you for reaching out!

Yes, you can now customize the layout of all EventPrime-generated pages using our newly introduced “Layout Template” option under “Settings > General”. To do this, please follow these steps:
1. Copy the “default” folder from [plugin root]/public/partials/themes to [your current theme directory]/eventprime/themes.
2. Rename it to “custom-ep-templates” (or the folder name of your choice).
To make changes to the single-event page, you need to edit the “event-tpl.php” file. The relevant sub-files for these are stored under the “event” folder respectively.
3. Once you have made the modifications, navigate to “Settings > General” and select “Custom-Ep-Templates” from the “Layout Template” dropdown.

If you have any further questions or concers, let us know.

Thank you for sharing the screencast.

Please temporarily deactivate all plugins except EventPrime and check if the problem persists. This will help identify any potential conflicts.

If the issue continues, please let us know. We are here to help.

Thank you for reaching out to us.

Currently, ticket details appear in user confirmation emails but not in admin emails using (order_item_data). We’ve shared your request with our team for possible future updates.

Let us know if you need further assistance!

Hello @arburrows,

Thank you for reaching out!

Our team has taken note of it and will implement a resolution to address this in one of our upcoming releases.

If you have any further questions or concerns, please let us know – we’re here to help!

Hello @shizart,

Thank you for writing to us!

Access to all sub-menus is restricted to administrators by default. However, you can grant specific users access to the ‘Calendar’, ‘Report’, and ‘Email’ sub-menus by assigning them the ‘publish_em_events’ capability.

If you have any further questions or require additional information, please let us know.

Hi @greggers,

Thank you for writing to us!

To include a surcharge on the ticket, you can utilize the additional fee feature.
Navigate to the Edit Event page, proceed to the ‘Event Settings > Tickets’ section, open the relevant ticket modal, and select the ‘Add Additional Fee’ option to configure the surcharge.

If you have any further questions or require additional information, please let us know.

Thank you for your kind words.

To troubleshoot the issue, we recommend temporarily deactivating all other plugins except EventPrime and checking if the issue persists. This will help us determine if there is a conflict with another plugin.

Please let us know the results, and we’ll be happy to assist you further.

Hi @misswyss,

Thank you for your feedback!

We want to share that the requested feature is a part of our development roadmap and will be incorporated into the system with our upcoming releases.
Once the feature is deployed, it will be highlighted in the plugin changelog.

We appreciate your patience and encourage you to stay tuned for future enhancements!

Hi @misswyss,

Thank you for reaching out and for the detailed explanation of your query!

We’ve attempted to replicate the scenario based on the outlined steps, but everything appears to be functioning as expected.
Our team has also reviewed your site, and found that the booking functionality is enabled for recurring events.

If you’re still encountering any issues, please share the specific event page link, and our team will investigate further.

Please note that the booking functionality is independent for each event in a series, so ticket availability for one event won’t impact others.

Thank you so much for your thoughtful feedback! We’re delighted that you find the plugin versatile enough to support both venue and performer websites and grateful that our tech support could swiftly resolve your style conflict issues.

We truly appreciate your support and look forward to continuing to meet and exceed your expectations in the future.

Hi @dennismcooper,

Thank you so much for your wonderful review! We’re truly happy that EventPrime has met your expectations. Your kind words serve as a powerful boost to our team.

At EventPrime, we believe that using our plugin should be a seamless experience. That’s why we’ve focused on intuitive design—so you can concentrate on growing your business without wrestling with complex setup procedures.

I’m also excited to share that we’re in the process of revamping our documentation. In the coming months, you’ll find a more accessible and practical guide designed to help you get even more out of EventPrime.

Thanks again for being such an essential part of our journey. We’re committed to maintaining our high standards and rolling out even more meaningful updates as we move forward!

Thank you for sharing the site URL.

We have checked and found that your site is currently not accessible. Please try deactivating all other plugins except EventPrime and check if the issue persists.

If the problem continues, please share a screenshot of the error message along with the debug log file so we can further investigate and assist you.

Hi Dimitar,

Since you are using our premium/paid version of the plugin, and already have direct support ticket with us, we are carrying out further communication there. www.ads-software.com support is encouraged by moderators to be related to standard versions.

Thanks for reaching out to us.

We have forwarded your request to our planning and development team for further consideration and action.

If you have any further questions, please don’t hesitate to reach out to us.

Thank you for your feedback. We’ve forwarded your request to our team for possible future updates.

If you have any other questions, feel free to ask!