EventPrime Support

Thank you for your feedback. We’ve forwarded your request to our team for possible future updates.

If you have any other questions, feel free to ask!

Thank you for reaching out.

EventPrime provides a built-in Dark Mode option to enhance visibility without requiring custom CSS. You can enable this by navigating to EventPrime → Settings, selecting the General tab, and then going to the Setup sub-tab, where you will find the option to enable Dark Mode. This should adjust the button text and background colors for better contrast.

Additionally, please remove any custom CSS applied to the calendar toolbar, as enabling Dark Mode will automatically adjust the styling for better visibility.

If the issue persists after making these changes, please let us know, and we will be happy to assist

Thanks for reaching out to us.

We have forwarded your request to our planning and development team for further consideration and action.

If you have any further questions, please don’t hesitate to reach out to us.

Thank you for your feedback.

We’ve forwarded your request to our team for possible future updates.

If you have any other questions, feel free to ask!”

Thank you for sharing the screencast.

Our apology for delayed response.

To troubleshoot this effectively, please follow these steps:

-Disable Plugins – Temporarily deactivate all plugins except EventPrime.
-Clear Cache – Clear both your server cache and browser cache, then check if the issue persists.
-Inspect for Errors – Open your browser’s developer console (by pressing F12 or right-clicking and selecting “Inspect” → “Console”) and check if there are any error messages. If you notice any, please share a screenshot with us.

If the issue continues after following the above steps, please provide the following details:

1. A screenshot of the Edit Event page, specifically under the Event Settings, including the Date & Time and Repeat section.
2. Your site’s environment information. You can retrieve this by following these steps:
-Navigate to “Tools -> Site Health” in your WordPress dashboard.
-Click on the “Info” tab.
-Select “Copy site info to clipboard” and paste it into your reply.

Looking forward to your response.

Hi @massl,

Thank you for your patience!

Upon closer inspection of the shared shortcode [em_events types=”51,46,47″], it appears that the quotation marks around the event type IDs may not be correctly formatted.
Could you please manually update the shortcode to [em_events types="51,46,47"] and test again?

Let us know if this resolves the issue.

• This reply was modified 2 weeks, 6 days ago by EventPrime Support.
• This reply was modified 2 weeks, 6 days ago by EventPrime Support.

Hi @ale117,

Thank you for writing to us!

To process payments for paid events, you’ll need to set up PayPal in the ‘Settings > Payment’ tab.
For free events, the checkout process can be completed without any payment setup.

If you have any further questions or concerns, please let us know – we’re here to help!

Hello @paulhlee1967,

Thank you for reaching out!

The requested feature is currently unavailable, however, we are pleased to share that it is part of our development roadmap and will be incorporated in our upcoming releases.
Once released, it will be documented in our changelog, and we encourage you to stay tuned for future updates.

Hello @spyderdog480,

Thank you for your cooperation in resolving this matter!

We suspect the issue may be related to a filter in your current active theme. To verify this, could you please temporarily switch to a default theme on your staging site and check the page in question?

Please share your findings with us.

Hello @virtualgirlnextdoor,

Thank you for reporting this!

Our team is actively working on addressing this and the resolution will be included in our upcoming releases.

If you have any further questions or concerns, please let us know – we’re here to help!

Hi @shuangmiles,

Thank you for reaching out!

The reported issue is in our correction queue and will be addressed with one of our upcoming releases.
We will include details of the fix in the changelog and notify you via this thread once it has been deployed.

We appreciate your patience and understanding while we address this.

Hi @ddrohan,

Could you kindly confirm whether a shortcode is being utilized on the page in question? If so, please provide the shortcode details along with the page URL so our team can proceed with a thorough investigation.

Hi @justanothernerd,

Thank you for writing to us!

Absolutely. To show the number of available tickets on the event listings, go to ‘Settings > Frontend Views > Event Listings’ sub-tab. Under the ‘Non-Calendar View Settings’ section, choose the preferred view value for the ‘Booking Status Style’ option.

If you have any further questions, please let us know.

Hi @pcclondon,

We have looked into the remaining issues further.

Issue-3:- The issue appears to have been resolved on your side, and we believe it may have been caused by a prior conflict that has since been addressed.

Issue-6 & 9:- Please utilize the updated CSS snippet to address these issues:-

.emagic .ep-btn-warning {
    --ep-btn-color: #fff;
    --ep-btn-bg: #fa5c1e;
    --ep-btn-border-color: #fa5c1e;
    --ep-btn-hover-color: #fff;
    --ep-btn-hover-bg: #d94d1c;
    --ep-btn-hover-border-color: #d94d1c;
    --ep-btn-focus-shadow-rgb: 217, 164, 6;
    --ep-btn-active-color: #000;
    --ep-btn-active-bg: #d94d1c;
    --ep-btn-active-border-color: #d94d1c;
    --ep-btn-active-shadow: inset 0 3px 5px rgba(0, 0, 0, 0.125);
    --ep-btn-disabled-color: #000;
    --ep-btn-disabled-bg: #fa5c1e;
    --ep-btn-disabled-border-color: #fa5c1e;
}

.p-abp3177.pagelayer-shortcodes {
    transform: none;
    margin: 0 auto;
    left: 0px;
}

.p-abp3177 {
    width: 874px !important;
    position: relative;
    margin: 0 auto;
    height: auto;
}

If you face any challenges, please let us know – we’re here to help!

Hi @massl,

We appreciate you providing the requested information.

Could you please resave the page with the shortcode and let us know if this resolves the issue on your end?