evollo

This is the new email logic that was implemented in the UM2.0 release.

In UM1, if you had edited an email template in wp-admin, it was overwritten with every update. In the UM2 release, custom email templates and UM default email templates are stored in different folders.
– Default email notification templates are stored in “.. plugins/ultimate-member/templates/email”.
– Edited/customized email notification templates are stored in “../themes/[theme_name]/ultimate-member/email”.

In UM2 you can reset an email template to default by the deleting the current template from the “../themes/[theme_name]/ultimate-member/email” directory. The UM devs promise to make this a wp-admin visual process in a future release.

I hope this helps.

Example of mail with grey background (png).

The days when a company can afford to test their new software for months or years has long gone. No one has the money for that anymore … no one is willing to pay for it. Do you remember the disasters we experienced updating from Windows 7 to Windows 10? Microsoft just about took my business down with that one. There were similar upgrade disasters with Mac OS. These are big companies with lots of resources. I never expected to experience the same with a WP plugin, but I get how it can happen with a small company … especially a small plugin dev that gives much of his software away for FREE!

As I understand it, a new, clean install of UM2.0.x works. And some updates from UM1 to UM2 went smoothly. Unfortunately, many updates failed, as did ours.

We decided to stick with UM. For better or worse, it’s taken me 8 days and untold hours to debug all the issues with the UM1.3.88 to UM2.0.x update. The good news is that we’re up and running again with full functionality and only minor glitches that I will probably figure out in the next day or two.

Hindsight is 20/20. The update could have been much better orchestrated. But the new release was necessary to keep up with WP core function.

I’ve been getting reasonable email support from the devs. Communication can be difficult … English is not their native language … but with patience and civility, and multiple emails, they’ve provided the information and support I needed. They did not give up. Neither did I.

This is cheap software for the level of function it provides. The devs are trying to do the right thing.

The “wholesale” option won’t appear in the UM form builder unless you set its UM meta in User Roles. UM cannot see a WP user role unless this is done. If the option to reset the UM meta does not appear, then it must be something to do with the way WooCommerce creates its user roles. I cannot help you with this. You will need to wait for the UM support team for help.

I think you are looking in the wrong place. Are you on the admin page: “Ultimate Member > User Roles?”

The “Reset UM role meta” button is hidden. The button appears only when you mouse over the user role.

I could find no documentation about this important function in the UM documentation. Also it is strange that the button is hidden. I hope the UM developers will address this, as it was the key to fixing many issues we had in UM 2.x.

Try to reset the wholesale_customer WP role to UM can recognize it. Go to: Dashboard > Ultimate Member > User Roles > [mouse over the “wholesale_customer” role – a link will appear that says “Reset UM Role meta” – Click the link to reset UM role meta.]

If this works, you can delete the um_wholesale role.

We don’t use WooCommerce, but this solution worked for us in a similar situation. Good luck.

We had a similar issue. We ultimately fixed the problem by changing several settings.

1) Assign UM meta to the WP role. Go to: Dashboard > Ultimate Member > User Roles > [mouse over the “Author” role – a link will appear that says “Reset UM Role meta”] > Click the link to reset UM role meta. This should allow UM to treat the WP user role “Author” as a UM role.

2) Assign the Registration form to the “Author” role. Go to: Dashboard > Ultimate Member > Forms > Registration Form > Customize this form = “Yes” > Assign role to form [“Author”].

3) Set a priority for the “Author” role. Go to: Dashboard > Ultimate Member > User Roles > Set Role Priority

Good luck.

I had the same problem after the 2.0.4 update. New UM registrations were assigned to the default WP role which was not recognized as a UM role. You can fix this in one of two ways:

METHOD 1) Change the default WP role to one that is defined in UM. Go to: WordPress Dashboard > Settings > General > New User Default Role. Select the um_member role you were using before the 2.0.4 update.

METHOD 2) “Reset User Role Meta” for the WP default role. This will allow you to use a user role defined in WP, as a UM role. Go to: WordPress Dashboard > Ultimate Member > User Roles, then mouse over the WP role set as the default. When you mouse over, the “Reset User Role Meta” link will appear. Click the link. This will activate UM settings so you can then use this role in any UM function.

Does this mean that um_admin and um_member user roles no longer function as they did before? That might explain some of the problems we are having after updating from UM 1.3.88 to UM 2.04. If this is the case, what should be do? Do we need to remove and recreate user roles?

CAUTION! The rollback may worsen your problems.

– After the UM 2.04 update we had many problems with the directory (disappeared), registration (stopped working), and emails (raw code, wrong emails sent), but our menus and restricted content areas still worked.
– After the rollback to 1.3.88, our menus and restricted content areas broke all content was visible to everyone.
– We deleted our UM extensions and then tried to run the 2.04 update again. The update ran smoothly, but the broken menus and restricted areas remained.
– Our only choice then was to restore the entire WP database to an earlier state, so we lost all our work on the site since the original UM 2.04 update.

Good luck.

Try deactivating the UM 2.94 plugin and then reactivate it again and refresh the profile page. That worked for me.

Try deactivating the UM 2.94 plugin and then reactivate it again. That worked for me.

My Directory is back. After many hours of trial and error, the Directory reappeared after I deactivated and reactivated the UM 2.04 plugin.

I am not sure that is the entire solution. I first rolled back to UM 1.3.88. Not only was the Directory still blank, but restricted menu items and private areas became visible to everyone. I deleted the UM Captcha plugin and updated to UM 2.04 again. The menus that broke during the rollback, remained broken. I restored the entire database from a backup. I restored to the state after the first UM 2.04 update. Directory was still blank.

After all of the above and more, I deactivated and reactivated the plugin and the Directory reappeared. Perhaps I should have tried that first?

I am not going to mark this thread as “resolved” … yet … even though the Directory appears to be fixed. There are still issues. New member registrations are set for pending review, but that isn’t working. New member registrations are automatically registered for WP (even though we have unticked the WP setting “Anyone can register”). New registrations are not assigned as members pending review. Email notifications are being sent out with raw code, or the wrong emails are sent. Other users are also reporting these issues after update to UM 2.04.

Actually, not so brilliant. The CSS corrupts the home page parallax header image function. In the Twenty Seventeen theme, the normal function is for the nav bar to be positioned below the header image. As the page scrolls, the nav bar scrolls to the top of the page and becomes a sticky menu and the header image scrolls out of view. However, with the above CSS above, the entire header image sticks and covers up page content.