Exlac

Hi @nikunj8866,

Thank you for reaching out, and we sincerely apologize for the inconvenience you have experienced. We have thoroughly tested our system in various environments but have been unable to identify the issue you encountered. It is possible that there may be a conflict with other resources or that the issue is originating from the server itself. To better assist you, we kindly request that you share the log from the developer console or get in touch with us through our contact form at https://exlac.com/contact-us/.

Best regards,

Hi @xadenhoabinh,

We do apologies for the inconvenience you faced. Please share the error so that we can fix it. We are waiting to hear from you.

Thank you

Hi @jensgoro,

Thanks for reporting this. The issue has already been fixed in v1.1.3

Regards

Hi @jensgoro,

I do appreciate your patience! We have released another version with the email field. Thank you

Hi @jensgoro,

Already fixed the issue in latest release (v1.1.1)

Thank you

Hi @jensgor,

We have release v1.1.0 fixing all the issues, you can try it now.

Regards

Hi @vjzamo,

We really apologize for the inconvenience you faced and are glad to know you are interested in it which inspires us a lot. We have released a new version with a new feature. Let’s try it once again.

Thanks for your feedback and we are waiting to hear from your

Regards

@ricardoaraujo330,

We are working on it and will update a version soon.

Thanks

Hi @albertmart,

Thank you so much for taking the time to leave such a glowing review. Reading your kind words and seeing those five shiny ?? has truly made our day.

We are thrilled to hear that you enjoyed the experience with us and that we were able to meet your expectations. It is always our goal to provide the best possible service to our users, and your feedback lets us know that we’re on the right track.

Thank ?? you again for your amazing review!

Hi @ricardods,

Thank you so much for taking the time to leave us a five-star review and sharing such kind words! We’re thrilled to hear that you had a mind-blowing experience with oneTap.

Your review truly made our day, and we appreciate your support more than you know. It’s customers like you that motivate us to continue delivering the best possible service and strive for excellence in everything we do.

We hope to have the pleasure of serving you again in the future, and if there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. Thanks again for your amazing review.

Regards ??

Hi @ricardoaraujo330,

Thanks for using oneTap!
Is it something caused by the the “update existing user data” setting?
Yes, if you don’t like to update existing data then turn it OFF.

Regards

Hi @albertmart,

I saw you gave a five star review and the issue has already been fixed. Thanks for using oneTap!

Hi @ricardods,

Thanks for your concern and let us know! What do think if we make a delay(1 hour) if someone intentionally logged out?

Dear @vinay404,

We have been unable to reach you and we have not received a response to our previous messages. We understand that this may be due to an oversight on your part, and we would like to assure you that your issue has been resolved.

Please let us know if you have any further concerns or if there is anything else we can assist you with. We apologize for any inconvenience this may have caused.

Best regards

Hi @vinay404 ,

Thanks for installing oneTap and sorry to hear that. I have just checked your website. You have nicely configured the API but there are some errors in the browser console which prevent the sign in popup. Try fixing the errors first and check again. For further help https://exlac.com/contact-us/

Fronted: https://prnt.sc/AH0UGTTjNMNq

Admin login: https://prnt.sc/n5udOHYSdzaJ

Hope it helps, Thanks

• This reply was modified 2 years, 2 months ago by Exlac.