Extend Themes

Hi @snowfox6,

I think this is a big misunderstanding. Please allow me to clarify.

Colibri and Kubio are created by the same company, Extend Themes. So we didn’t pay off Colibri since it’s our own product. We are very happy to hear you like Colibri.

The Colibri editing experience was designed around the Customizer which, at that time, was the standard interface for customizing WordPress themes. We wanted to create a page builder that extended the Customizer capabilities in order to allow users to design their entire website in a single, intuitive interface.

We had a very good response to Colibri and, currently, it is our best selling product.

Starting December 2021 WordPress introduced FSE (full site editing) which uses Gutenberg to allow users to edit the entire website. The new FSE themes don’t use the Customizer anymore and also more and more users adopt the WordPress block editor (Gutenberg).

Kubio extends Gutenberg and FSE to offer users complete design freedom while using the WordPress block editor. It is a separate product that we offer to users that prefer Gutenberg and FSE. Basically, Kubio is Colibri for Gutenberg and FSE.

And yes, we did use an interface that is similar to Colibri, but that is simply because Colibri worked so well. Why change something that works? We put in over 1 year of hard work in Kubio so I can assure you it’s not a matter of laziness.

Kubio does not aim to replace Colibri. They are two separate products for two different kinds of users (those who prefer using Gutenberg and those who prefer the Customizer).

Colibri customers can keep using Colibri. It’s a very important product for us and we’ll keep maintaining and improving it. If any of our Colibri users want to embrace Gutenberg they are welcome to try Kubio. But we’re not trying to upsell it.

Kubio and Colibri are not compatible since they use completely different editing experiences. If you installed Kubio on a Colibri website then it didn’t work as intended. If you want to evaluate Kubio we recommend installing the Elevate WP theme + Kubio builder.

I am very sorry you think we are “ripping off” our Colibri customers but this is really not the case. Also, we’re not selling any themes separately. Our theme that recommends Kubio (Elevate WP) is completely free. We’re only offering a PRO version for the Kubio builder.

I hope my explanation clarifies the misunderstanding and that you will reconsider your review. If there is any other information we can help you with, we would be happy to do so.

Kind regards,
Horea Radu

Co-founder and CEO @ Extend Themes

Hello @get_dave,

Thank you for taking the time to reach out to us and let us know about the Pull Request to the Gutenberg Core. We will look into the matter at hand and address it in a future update to our product.

We wish you a lovely day ahead!

Hello @snowfox6,

We’d like to thank you for reaching out to us with your inquiry and apologize for the delay in our response.

I would kindly ask you to let us know if you require any further assistance, and if that is the case also provide us with a link to the page in question in order for us to be able to investigate and further assist.

We are looking forward to hearing from you.

Hello,

We would kindly ask you to get in touch with us using the link below in order for us to be able to help reach a swifter resolution to your inquiry:
https://extendthemes.com/mesmerize/#support

We’re looking forward to hearing from you.

Hello @playdiune,

Thank you for reaching out to us with your query.

I would kindly ask you to add the CSS snippet below in your Customizer > General Settings > Additional CSS and let us know if it achieves the desired result for you:

@media only screen and (max-width: 480px) {
ul.dropdown-menu , #mainmenu_container {
display: block!important;
}

#main_menu > li.page_item {
    display: none!important;
}

#main_menu > li.mesmerize-menu-cart {
float: right!important;
margin-top: -25px!important;
margin-right: 55px!important;
}
}

We’re looking forward to hearing from you.

Hello Troy,

We’re very happy to hear that your issue was resolved.

If you really enjoyed our theme and the provided support regarding your issue, we will really appreciate a nice review on https://www.ads-software.com/support/plugin/mesmerize-companion/reviews/

Have a nice day and thank you for using our products!

Hello @troyedwards,

Thank you for reaching out to us with your issue.

We would kindly ask you to re-enable our plugin, Materialis Companion, and perform the steps shown in the video below and let us know if it resolved the issue for you:
[video src="https://ttprivatenew.s3.amazonaws.com/pulse/extendstudio-cosmin/attachments/19230226/TinyTake25-03-2022-10-18-24.mp4" /]

If you are a pro user of our theme I would kindly ask you to get in touch with us using the link below:
https://extendthemes.com/materialis/#support-team

We’re looking forward to hearing from you.

Hello,

I apologize for the bad experience you’re having with our product.

We try to offer as many features as we can in free, but you have to keep in mind that the free version is for building basic websites that don’t need much customization. For more complex websites, we offer full customization power in the PRO version.

There is an entire team behind this product and PRO upgrades ensure that we’ll still be around for the years to come, maintaining and improving Colibri.

Also can you give us more details regarding what WooCommerce blocks do you want to use in your page?

Are you referring to the Gutenberg blocks that the WooCommerce plugin offers?

If yes, for the moment you cannot insert Gutenberg blocks inside our builder blocks.

Hello,

I apologize for the bad experience you’re having with our product.

We try to offer as many features as we can in free, but you have to keep in mind that the free version is for building basic websites that don’t need much customization.

For more complex websites, we offer full customization power in the PRO version.

There is an entire team behind this product and PRO upgrades ensure that we’ll still be around for the years to come, maintaining and improving Teluro.

• This reply was modified 2 years, 7 months ago by Extend Themes.

Hello @idbwebmaster,

Firstly we would like to thank you for reaching out to us with your inquiry.

From your message is is not very clear to us how we can assist, thus we would kindly ask you to provide us with a detailed description of your inquiry in order for us to better understand and be able to further assist.

We’re looking forward to hearing from you.

Hello @doudina,

Thank you for getting back to us with the requested information.

We saw that you also contacted us via email, and in order for us to be able to assist with reaching a swifter resolution to your issue we would like to move this conversation to email.

We have responded to your latest email, however we have not heard back from you yet. In case you haven’t received our email we would kindly ask you to check your email’s spam and trash folder to see if it ended up there.

We’re looking forward to hearing from you.

Hi,

Did you update WordPress or was it a theme or plugin that you updated?

Do you have the latest versions of both the Colibri theme and the Colibri Page Builder plugin? If not, please try updating both.

If the problem persists, please tell me what versions of WordPress, Colibri theme and Colibri Page Builder plugin you have installed so we can investigate the issue.

Hi @cbdh19 ,

I apologise for the bad experience you’re having with our theme.

We would like to help you overcome these issues. Even if you already moved to another theme, we’d like to investigate and fix these issues so other users won’t hit the same problems.

Were you doing the editing using the WordPress block editor (Gutenberg) or using the theme editor in the Customizer? Also, a screenshot of the problem would be helpful so we can try to replicate it.

We would really appreciate it if you could give us these details.

Thanks you!

Hello @mabesmer,

Thank you for keeping us in the loop.

We have tested Kubio with a number of different permalink structures and all work as expected. Given that this is the case the issue you are currently experiencing is most likely caused by your server. Please see the post below:
https://stackoverflow.com/questions/34670533/wordpress-rest-api-wp-api-404-error-cannot-access-the-wordpress-rest-api

Hello @mabesmer,

Thank you for reaching out to us with your issue.

Based on the prompted errors the issue appears to be that the REST API is disabled on your site. The REST API might be disabled by another plugin.
To test if this is the case we would kindly ask you to disable all plugins except for Kubio.

Another plausible culprit are the permalinks settings on your website. To check if this is the case we would kindly ask you to switch their structure to a different type, which you can do in your WP Admin > Settings > Permalinks, and see if the issue persists.

If neither of the steps above resolve the issue for you we would kindly ask you to get in touch with your hosting provider and have them check if you have any security option/addon (like mod_security) enabled that might be causing this.

Be sure to let us know if the steps recommended above resolved the issue for you.