Extend Themes

Hello @fab974,

Firstly I would like to apologize for any inconvenience caused by the problems you’ve experienced.

I would kindly ask you to provide us with more details related to the issues you’ve experienced so we can help you by getting in touch with us either by sending us an email at [email protected] or using the link below:
https://colibriwp.com/#support

We’re looking forward to hearing from you.

Hello,

Thank you for getting back to us with more information on the issue you’re currently experiencing.

This is the expected behavior as the CSS you’ve added is less specific than the CSS that is added by our theme, and thus it is being overruled. To make the CSS you add to your website overrule the CSS of our theme you will need to add !important at the end of your declarations.

Below you will find the snippet you’ve provided us with with the above mentioned modification made to it:

.hero-title {
color:red!important;
}

We saw that you have also contacted us regarding our theme Materialis. I would kindly ask you to provide us with more information on the issue you’re experiencing and a link to your website for us to be able to further assist. Below you will find a link to the support topic in question:
https://www.ads-software.com/support/topic/cant-change-anything-4/

We’re looking forward to hearing from you!

Hello @benoitadam,

Thank you for reaching out to us with your issue.

Could you please provide us with a link to your website for us to be able to look into the issue? Please also try to disable all plugins except for Mesmerize Companion and let us know if this resolves the issue you’re currently experiencing in the Customizer.

In your reply we would kindly ask you to also include a detailed description of the issues you’ve encountered using Polylang in order for us to be able to further assist.

If you are a pro user we would kindly ask you to get in touch with us using the contact form on https://extendthemes.com/mesmerize/#support

We’re looking forward to hearing from you!

Hello @benoitadam,

Firstly we’d like to thank you for reaching out to us with the issue you’re experiencing.

We would kindly ask you to disable all plugins except for Materialis Companion and check if the issue persists. If it does persist please provide us with a link to your website in order for us to to be able to look into the issue and further assist.

If you are a pro user we would kindly ask you to get in touch with us using the contact form on https://extendthemes.com/materialis/#support

We’re looking forward to hearing from you!

Hello @maidnearme,

First, I want to apologize for any issues you’ve encountered using ColibriWP. I looked into our support system, and saw that we responded to your emails. Also, on our end, some of the older replies are marked as opened. Maybe some of our messages were marked as spam on your end. We have sent you a direct email to see if you can receive it.

Also, if you still do not receive our emails, you can send us a direct message on our Facebook page here: https://facebook.com/ColibriWP

Again, I’m sincerely sorry for any inconvenience created by not receiving our replies, and we will try to solve the issues as soon as possible.

Hello @shortmountainstudios,

I rechecked the emails you’ve sent us, and the first email regarding not having a license key was sent on Aug 17th ( as you can see in this image: https://www.screencast.com/t/7BMwP3EN0 ), and we have answered it early in the next morning (https://www.screencast.com/t/JGa9YueXa ).

While I was looking at the tickets you’ve opened on our support system I noticed that some of our replies are marked as seen, as you can see in this screenshot: https://www.screencast.com/t/qwZBFiKrmNF . I saw that you are using a custom email provider, maybe their servers are blocking the emails sent by us or an email quota was reached.

Also, I saw that a return was created by our payment processor and your order was refunded. If there is anything else we can help with please let us know.

Hello @shortmountainstudios,

I’m sorry for having to wait this long without receiving the license key. I just checked our support system and seems that my colleagues answered to the emails you’ve sent us. Maybe they were marked as spam on your email accounts. Can you please check if that’s the case?

Also, if you do not receive our emails you can send as a direct message on Facebook here: https://facebook.com/ColibriWP

Again, I’m truly sorry for any inconveniences created by the absence of the license key, and we will try to solve this as soon as possible.

Hello @sunjiaqi,

Thank you for reaching out to us with your issue.

I would kindly ask you to provide us with more information about specifically what you are trying to do, the steps you take, and the problematic behavior caused by them in order for us to better understand the issue and be able to further assist.

Please bear in mind that using more than one page builder on a page will result in a conflict between the editors used as each builder comes with its individual markup, and an editor will not understand a different editor’s markup. Furthermore, directly editing the HTML content of a page is not a solution as it is the markup and content that was generated by the builder.

We’re looking forward to hearing from you.

Hello,

Thank you for reaching out to us with your issue.

We would kindly ask you to disable W3 Total Cache and check if the issue persists. If it does persist please rebuild the section from scratch ( while W3 Total Cache is still disabled ). If, however, disabling the plugin does resolve the issue please leave it disabled.

Hello,

Thank you for reaching out to us with your issue.

Given that you are Pro user of our products I would kindly ask you to get in touch with us either using the link below or the following email: [email protected]
– https://onepageexpress.com/#support

The reason why we’re asking you to contact us through the above means is to reach a swifter resolution to your issue.

We’re looking forward to hearing from you.

Hello,

Thank you for reaching out to us with your issue.

Could you perform the following steps for me and let me know if they resolve the issue, please:
– ?disable all your plugins except Mesmerize Companion by going to your WP Admin > Plugins > All Plugins
?- make sure our plugin and theme are up to date
?- clear your Cache memory

?Once you’ve performed the two steps please try again and let us know if this resolved the issue. If it doesn’t fix the problem be sure to let us know.

In your reply please also include the version of the theme that you are using. You can check it by going to Appearance > Themes > Hover our theme and click on Theme Details. The version that you are using will be in the top right of the popup window that will have opened.

Hello,

That is correct, we currently only offer the option of setting one hero on all your inner pages (along with the one for your front page). For blog posts, along with the hero corresponding to your inner pages, you can also set a Featured Image. You can refer to our previous message that contains a video that demonstrates how to do so.

As for changing our theme’s code to change the words ‘Next’ and ‘Previous’ in posts, this is not possible, this is why the recommended way of achieving the desired result is using the CSS snippet we’ve previously provided you with.

Alternatively for translating strings in your website you can also try using the plugin below, however we still recommend changing the ‘Previous’ and ‘Next’ buttons through CSS.
https://www.ads-software.com/plugins/loco-translate/

Hello,

Thank you for reaching out to us with your issue.

Based on your description it sounds like the issue may be caused by your host, thus I would kindly ask you to get in touch with your hosting provider to have them look into the issue.

Before you do so please make sure that you are publishing the changes you make, and not scheduling them. Please see the screenshot below:
https://bit.ly/2URNbhV

Hello,

I’m glad to hear that now the website displays as expected. To answer your question, if you have found that disabling CSS merge and CSS HTTP/2 resolves the issues then yes, you will have to leave them disabled.

Hello,

I checked, however LightSpeed Cache is still enabled. Please see the screenshot below:
https://bit.ly/3f3GzDX

You can see what the page looks like unoptimized using the following link:
https://rsfmedical.com/urun/kolloidal-altin-suyu-100ppm/?LSCWP_CTRL=before_optm

I would kindly ask you to disable LightSpeed Cache and leave it disabled in order for us to be able to look into this further. Please reply to this thread letting us know once it’s disabled and leave it disabled for the time being.