Phil Brunet

I also have this question.

Is it possible to upload the file(s) as soon as it’s added, without having to click the ‘Upload’ button? I don’t mind editing the code if it can be done easily.

Thanks!

My mistake, I forgot I had customized template files overriding the update.

Just for reference, I think my problem was umask()

Yes I understand that, I was just wondering if I was missing something obvious.

Thanks!

Hi Thom, thanks for your input.

I tried uploading some files after making those changes to management.php and the directories permissions were still 0755

This is the shortcode I’m using to display the upload form on the website :

[fileup sub=”fa-firstlast/folder-xyz/directory-xyz/” makedir=”true” matchdrawer=”true” uploadlabel=”Upload”]

Is it possible to set the permissions for all sub directories (firstlast, folder-xyz, directory-xyz) to 0775 when creating them?

Can I just go inside class.fileaway_management.php and change all 0755 for 0775? Any downsides in doing so?

*Edit : I just tried it and it doesn’t work, probably not the way to go

Hi Komal,

Thank you for your answer and the quick update! I can now edit the ODDW strings with WPML. Amazing support!

Best,
Phil

Thank you Julien for you reply.

Here is the code I use for reference :

//* Add a client column to tickets and remove the Label column
add_filter('manage_ticket_posts_columns' , 'add_ticket_columns');
function add_ticket_columns($columns) {
	unset($columns['taxonomy-ticket-tag']);
	return array_merge($columns, array('client' => 'Client'));
}

//* Populate the client ticket column
add_action( 'manage_ticket_posts_custom_column', 'my_manage_ticket_columns', 10, 2 );
function my_manage_ticket_columns( $column, $post_id ) {
	global $post;

	switch( $column ) {

		/* If displaying the 'client' column. */
		case 'client' :

			/* Get the post meta. */
			$issuer = get_userdata( $post->post_author );

			$client = $issuer->data->display_name;

			/* If no client is found, output a default message. */
			if ( empty( $client ) )
				echo __( 'Unknown' );

			else
				printf( __( '%s' ), $client );

			break;

		/* Just break out of the switch statement for everything else. */
		default :
			break;
	}
}

Hi,

I have the same question. In the admin tickets list, I would like to add a column with the ticket’s author name.

Can it be done?

Thanks

It happened again yesterday. I’m not sure what is causing it, a client usually emails me to let me know she can’t access a ticket. I then have to reset the permalink.

What can usually cause this? How do I track the cause?

Yes sorry, I’m talking about the ones fixed by refreshing the permalinks. It happens once in a while and I have to fix it when customers email us that there’s an error. Before I realize I have an error, many visitors experience the 404 page.

Have you looked at the “Screen Options” menu (top right) and made sure everything was checked?

For reference, this is what I did so every ticket slug is simply ‘ticket-1’, 2, 3, etc.

add_filter('wpas_open_ticket_data', 'custom_wpas_open_ticket_data');
function custom_wpas_open_ticket_data( $data ){
  $data['post_name'] = 'ticket';
  return $data;
}

And to make sure that even with the right url, only the author and admin can see the ticket’s title (I’m using the Genesis framework, the filter may be a bit different):

add_filter( 'genesis_post_title_output', 'remove_single_custom_post_titles' );
function remove_single_custom_post_titles( $title ) {
  global $post, $current_user;

  if( is_singular( 'ticket' ) ){
    if ( $post->post_author == $current_user->ID or current_user_can('administrator') ) {
      return $title;
    }
    else {
      return '<h1>Forbidden</h1>';
    }
  }
  else {
    return $title;
  }
}

Of course, thanks! I edited my previous answer.

Merci Julien pour la réponse

Savez-vous combien de temps d’ici la version 3.2? On lance bient?t un nouveau site et on espère pouvoir se servir de Awesome Support.

Edit (translation): Thanks Julien for the answer

Do you know how long before version 3.2? We’re about to launch a new website and we hope we get to use Awesome Support