Md Abdullah Al Arif

Hi?@sherali44,

Greetings! Thanks for contacting us.

I can’t see the form on the page you shared (screenshot) and there are some errors on the console. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

Image selection is part of MetForm’s PRO feature. We are not permitted to discuss the PRO feature of the plugin here as per www.ads-software.com standards. If the issue persists, please navigate to the plugin’s details page and you’ll get the link to contact our support center. Our support team will help you ASAP!

Regards,
Arif

Hi @magalhaesiscas,

Greetings! Thanks for contacting us.

Please make sure that there are no internal conflicts with the plugins or theme you’re using. I would request to follow these steps:

• Run a plugin/theme compatibility test
  – Switch to a default WordPress theme like 2020 or Hello Elementor, and check if it resolves the issue or not.
  – Temporarily deactivate all your plugins except for ShopEngine, WooCommerce, and Elementor and see if the issue persists.
  – Reactivate the plugins one by one to identify if any of them are causing conflicts. In this way, you will be able to detect which one causes the problem.
• Clear browser/site cache and cookies and check from Incognito mode.

Best Regards,
Arif

Hi @djat,

Hope you are doing great. Radio input fields are typically created for choices or options rather than links.

Thanks

Hi @dina99,

Thanks for sharing the site. It’s not an issue. As I mentioned earlier, responsive toggle menu area works on fixed position. That’s why you can scroll the page under the overlay area.

Kind Regards

Arif

Hi @dina99,

Greetings! I hope you’re doing great. The responsive toggle menu area works in a fixed position. Can you share your website, please? I would be happy to check it on your site.

Kind Regards

Arif

Hi @suphub,

Hope you are well. According to your query, I’ve tried to reproduce the issue with Elementor, ElementsKit, WooCommerce, and Essential Addon’s latest versions. It seems good to me. I couldn’t find conflict issues on my end (checking video).

If the issue persists on your end, I would request you follow the above steps for the conflict test.

Advise me, please.

Kind Regards

Arif

Hi @micacc,

Hope you’re doing great. The “In Stock” string comes from WooCommerce not in ShopEngine (screenshot). To change the text, insert a custom code snippet into your theme’s functions.php file:

function custom_woocommerce_get_availability_text( $text, $product ) {
if (!$product->is_in_stock()) {
$text = 'Not Available';
} else{
$text = 'Available';
}
return $text;
}

add_filter( 'woocommerce_get_availability_text', 'custom_woocommerce_get_availability_text', 999, 2);

Hope it will fulfill your needs.

Best Regards

Arif

• This reply was modified 1 year, 3 months ago by Md Abdullah Al Arif.

Hi @sammy02sa,

Hope you are well.

Can you provide more details regarding the issue, please? Your website link, any screenshots/ screen recordings would be great to see.

Looking forward to hearing from you.

Regards

Arif?

?Hi @devrjay,

Greetings! Hope you are well. There is no watermark or overlay in the ElementsKit dashboard. It could be an environmental conflict with the Theme and Plugins you’re using. I would request to run a conflict test with the following steps:

• Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for?ElementsKit,?and?Elementor?to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let us know your findings after performing the conflict test.

Best Regards,
Arif

Hi @elo8617,

I hope you’re doing great. If you add “width: 100%”, the pagination markup within the swiper wrapper will go to the center according to the slider portion, not the whole container (screenshot).

Best Regards

Arif

Hi @makai93,

Greetings! Hope you’re doing great. I’ve checked the Post Grid widget with Astra theme. I couldn’t reproduce any issues with the Post page. Watch this short video, please.

Try?resetting the permalink?by selecting one random structure and saving it, after that select the previous link and save it again. You can follow this?video.

Regards

Arif

Hi @zedd9165,

Hope you’re doing great. It could be an environmental conflict with the Theme and plugins you’re using. I would request to run a conflict test with the following steps:

• Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for ElementsKit, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let us know your update, please.

Best Regards,
Arif

Hi?@aertrick ,

Thanks for reaching out to us.

The problem of the “Something Went Wrong” response on form Submission usually occurs if some important configuration were not done or missed. The most possible reason for this problem and also a solution for this problem is given below-

• While configuring the Metform form, please make sure that at least one functionality like Store Entries or Admin Notification; that will allow you to store submissions is Enabled on the Form configuration section. Moreover, you need to make sure that the Submissions are getting stored. Please check this screenshot for a better understanding.
• If the?Admin Notification?is enabled, then please make sure that a valid email address is included to receive the user data on that Email. You need to add at least one email on the?Email To?field (screenshot).
• If the SMTP is configured properly, then please leave the Email field blank. Entering inappropriate Emails in this field can lead to a ‘Something Went Wrong’ error.
• Sometimes due to caching plugins, you may also experience the ‘Something Went Wrong’ issue. In that case, please clear caches from your site and check if the problem still persists.
• Try resetting the permalink by selecting one random structure and saving it, after that, select the previous link and save it again. You can follow this video.

I hope the issue will be solved after following the above configuration.

Best Regards,
Arif

Hi,?
?
?Hope you’re doing great. The issue has been fixed on our ElementsKit version 3.0.1. Please update the plugin and let us know your feedback.?
?
?Kind Regards
?Arif

Hi @mmazhari,

Glad it resolved your issue. I really appreciate your kind patience and cooperation.

Thanks for being with us.