Md Abdullah Al Arif

Hi@jamesbong861

Thanks for contacting us.

I’m not authorized to talk about other donor plugins here. If you need a comparative statement you can look for concern plugin documentation and details. In order to learn more about WP Fundraising, I would request you to read our plugin details page. You will get all the necessary information here.

Regards

Arif

Hi @toritran84

Thanks for contacting us. We always recommend using the latest version. ElementsKIt doesn’t have any issues with the latest version of WordPress.

Can you provide me with some additional information, so I can better understand the situation? Any screenshots/ screen recordings would be great to see and provide a solution as early as possible.

Looking forward to hearing from you.

Regards,

Arif

Hi @eltonheta,

Thanks for contacting us.

I’ve checked the Tab widget with Shortcode, it seems fine on my end (screencast). Three tabs with different shortcode template work fine. I would request you to check your shortcode to another area if it works.

In the meantime you can run a conflict test in your environment.

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, please check for any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let us know your update, please.

Regards,

Arif

Hi @estherons,

Thanks for contacting us.

Would you check Tools > Site health, please, are there any critical issues regarding session_start? We are concerned about a similar issue on our end. Our Dev team is working hard to resolve the issue as early as possible.

if you’re facing the same issue on site health, please let us know.

Regards,

Arif

Hi @oliversafo ,
Thanks for reaching out to us.

In most cases, the cache is the reason for this type of issue. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

If not, try resetting the permalink by selecting one random structure and saving it, after that select the previous link and save it again. You can follow this video.

Let me know your update, please.

Regards
Arif

Hi @saadkhanz1,

Hope you’re doing great.

Something went wrong may appear due to multiple reasons, I would sincerely request you to check the followings:

1. Avoid using invalid emails in the Notification/Confirmation mail settings.
2. Avoid using invalid redirect links
3. Cache
4. Not enabling the store entries option

Update the MetForm plugin and please check step 1,2 carefully and try to see if anything is gone missing. Make sure the SMTP is properly configured. You can use this plugin (https://www.ads-software.com/plugins/wp-mail-smtp/) to test the configuration. I hope this will help to solve your problem.

Make sure to?clear all kinds of cache?from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

Enable the?Store Entries?option. We recommend keeping that option always enabled because this function is required for “Confirmation“, “Notification” and other functionalities to work. Please see the screenshot (https://d.pr/i/ELI9s6) for a better understanding. I hope this information will solve the issue.

Please reset the Permalink from Settings. Select one link structure and save it, select another link structure and save it, and after that select the previous link and save it again. See?the video, please.

If the issue persists even after that, please share if you have done any changes on the site right before the problem occurred, also provide me the link to the form page. I will give it a quick look and provide you with a solution ASAP.

Let us know your update, please.

Regards,
Arif

Hi @geokantze,

Thanks for contacting us.

I regret to inform you that adding an eps file doesn’t support our form. I would request to add this idea as a feature request from the plugin Details > Useful links > Request a feature link.

Regards,

Arif

Hi,

Sorry for the delayed response. I think it’s a conflict between the Theme you’re using. Make sure that there is no custom CSS used in the Theme/child theme or in the Appearance > Customize > Additional CSS.

You can share the website link here. Let us know you update, please.

Regards,

Arif

Hi @varlot,

Hope you are well. Thanks for contacting us.

I’ve seen your website. In most cases it happens due to cache. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one and see if the issue persists.

Let us know your update. We’d be happy to help.

Regards,

Arif

Hi @kannabanna,

Thanks for contacting us. I’ve seen on your website that you’re using another menu except for ElementsKit. In most cases, it happens due to a cache or conflict with the Theme/Plugin you’re using.

I would request to run a conflict test on your site following this ways:

1. Please make sure that you’re using updated version of Elementor and ElementsKit plugins.

2. Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

3. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

4. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ElementsKit, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. 

Regards,

Arif

Hi @francogd23,

I would request to run a conflict test on your site. Please do the followings:

1. Please make sure that you’re using updated version of Elementor and ElementsKit plugins.

2. Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

3. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

4. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ElementsKit, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test.?

Regards,

Arif

Hi, @lebrochet

Thanks for contacting us.

ElementsKit is an Elementor Page builder-based plugin. In order to use ElementsKit you have to install Elementor Pages builder. After that, you can use any Text widget to show your ads and logo.

Appreciate your good words about us.

Best Regards,

Arif

Hi @milord85 ,
Thanks for reaching out to us.
WP Fundraising is a free plugin. No need to make payment for the plugin.

1. You can set the goal for the campaign, not the payment, it will charge individuals on every attempt to make donations instantly.
2. Yes, you can do that using Multi Price options. Here is a short video to achieve that.

Let me know if you need any further assistance.

Regards,
Arif

Hi @mette911,
Thanks for contacting us.

I would sincerely request to follow these points:

1. Update the MetForm plugin, please.

2. If you are using ReCaptcha V3, I would request to use ReCaptcha V2 for the time being.

3. Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one. Also look for the Object Cache from your server, please.

Feel free to let us know your update.

Regards,
Arif

• This reply was modified 2 years ago by Md Abdullah Al Arif.

Hi,

Hope you are well.

I apologize there is no way to add a custom hook. I would request to go to the plugin Details page and add this idea as a Feature Request. We will try to add this feature in near future.

Appreciate your effort and nice idea.

Thanks,

Arif