Md Abdullah Al Arif

Hi @net4earning,

Greetings! Hope you’re doing great.

In most cases, it happens due to a cache or Elementor update issue. To troubleshoot the issue, please follow these steps:

1. Make sure that you’re using the latest versions of the Elementor Page Builder plugin.

2. Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

3. Regenerate CSS and Sync your Elementor libraries from Elementor > Tools [screenshot].

Kind Regards

Arif

Hi @stanhillalsim3,

Greetings! Hope you are well. Sorry for the delayed response.

I appreciate your detailed explanation. The ElementsKit Nav widget offers two options for the dropdown menu: “Hover” and “Click” [screenshot]. When using the “Click” option with a one-page scroll, the dropdown will open and scroll to the relevant section. The dropdown will stay open until the next click, which is the expected behavior for the Click toggle.

To address your concern, please switch to the “Hover” option instead of “Click.” You can refer to this video [link] for guidance. This adjustment should resolve the issue you’re experiencing.

Kind Regards

Arif

Hi @anirubel,

I hope you’re doing well. We’ve checked the Team widget on our development end and haven’t identified any issues.

If you’re still experiencing the issue, please open a ticket on our support thread or visit the plugin’s details page and reach out to us through the “Need support” link.

We’ll help you to sort this out.

Regards

Arif

Hi @nish53,

Greetings! Hope you are well.

You’re right; it shouldn’t behave that way. However, this issue seems specific to your site. I’ve checked the compare module, and it works fine on my end (see video).

I’ve checked our site URL. There are some console errors on your site (see screenshot). It may happen due to an environmental conflict. I would request to run a conflict test with the following steps:

• Run a plugin/theme compatibility test:
  – Switch to a default WordPress theme like 2020 or Hello Elementor, and check if it resolves the issue or not.
  – Temporarily deactivate all your plugins except for ShopEngine, WooCommerce, and Elementor and see if the issue persists.
  – Reactivate the plugins one by one to identify if any of them are causing conflicts. In this way, you will be able to detect which one causes the problem.
  
• Check the PHP version compatibility of your WordPress and plugins
• Clear browser/site cache and cookies and check from Incognito mode.

Kind Regards

Arif

Hi @nehadigit and @raunakhajela,

Please follow the above steps and make sure that your site health is configured according to the Elementor System Requirements (screenshot).
If you’re unsure how to configure these, please contact your hosting provider, they’ll do this for you. You can see your current configurations from Tools > Site Health > Info > Server (https://d.pr/v/zrw0XL).

- PHP time limit = 300 
- PHP memory limit = 512M or higher

If possible try to check the plugin in another environment with a fresh WordPress setup.

Regards

• This reply was modified 1 year, 2 months ago by Md Abdullah Al Arif.

Hi @sheheryarahmad,

Hope you’re doing great. We’ve received your ticket regarding the same matter and have already replied. Kindly follow up on the support forum to stay updated on the progress.

Best Regards

Arif

Hi @spidxel,

Sorry for the inconvenience you have had. It would be great if you share the website like or share any visual example like screen-cast of the issue.

Please follow the above reply regarding the conflict test. Also, clear all kinds of cache from your site and browsers including object cache from the hosting server you’re using. Sometimes it happens due to the object cache.

Let us know your update, please.

Kind Regards

Hi @spidxel,

We sincerely apologize for any inconvenience you may have experienced with our plugin. We have thoroughly checked our support forum and couldn’t locate any tickets under your name. We’re committed to assisting our users promptly, and it’s unusual for us to miss a support request.

To better understand and resolve the issue you faced, we kindly request you to reach out to our support team again. Please navigate to the plugin details page and click over “Need Support”. We are here to provide the assistance you need and help you to resolve the issue ASAP.

Kind Regards

Arif

Hi @chrisong81,

Thanks for sharing the details. I’ve got your point now. No need to use custom jQuery code. MetForm has a unique email validation feature (screenshot), but it’s a Pro feature of MetForm (screenshot).

According to the WordPress community standard, we aren’t allowed to discuss the PRO features of the plugin here. If there are any questions or concerns, please navigate to the plugin’s details page, and you’ll find the link to contact our support center. Our support team will help you ASAP!

Regards,
Arif

• This reply was modified 1 year, 2 months ago by Md Abdullah Al Arif.

Hi @chrisong81,

Greetings! Thanks for contacting us.

Form submissions go to Entries with proper validation. You can add input field validation in the form (screenshot). There is no procedure to recheck the validation after form submission. Moreover, we’re not authorized to provide custom code support here.

I appreciate your understanding.

Best Regards

Arif

Hi @nehadigit,

Hope you are well. It could be an Elementor end issue or environmental conflict with the theme and plugins you’re using. I would request to follow these steps:

1. Make sure that you’re using the latest versions of the Elementor and ElementsKit.
2. Enable the Elementor editor loader mode following this?screenshot.
3. Regenerate CSS and Sync your Elementor libraries from Elementor > Tools (screenshot).
4. Clear all the cache from your website including any plugin, browser, or server also try disabling the Cache/Optimization plugin for some time.
5. Try with a different permalink structure from Settings (screenshot).
6. Run a plugin/theme compatibility test
– Switch to a default WordPress theme like?2020?or?Hello Elementor, and check if it resolves the issue or not.
– Temporarily deactivate all your plugins except for?ElementsKit?and?Elementor?and see if the issue persists.
– Reactivate the plugins one by one to identify if any of them are causing conflicts. In this way, you will be able to detect which one causes the problem.

Let us know your update, please.

Best Regards
Arif

Hi @assad1999

Good News! The Mailchimp integration issue has been resolved on ElementsKit Lite version 3.0.4. Please update the plugin and let us know your feedback.

Best Regards

Arif

Hi @vicky666333,

Hope you’re doing great. I’m not clear on your query, Can you provide more details about the issue you’re facing, such as error messages or a description of the problem?

Any screenshots/ screen recordings would be great to see and provide a solution as early as possible.

Kind Regards
Arif

Hi @assad1999,

Hope you’re well. Yes, we are concerned about the MailChimp issue. It has already been fixed. The latest version of ElementsKit will resolve the issue. It will be released soon. Stay with us.

Kind Regards

Arif

Hi @koka777,

Greetings! Hope you’re doing great.

You can add the payment methods available in the Settings > Payment (screenshot). As an admin, you can withdraw the payment from your account.

In order to use, MyCred you have to integrate the Payment method to WooCommerce.

Best Regards

Arif